Application Support Analyst

Kiya.ai; Chennai District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Kiya.ai is seeking an Application Support Analyst in Chennai to provide day-to-day production support and troubleshoot incidents. The role requires 5–7 years of experience and strong Unix/Linux, SQL, and shell scripting skills.

You will own incident management, support releases, and analyze recurring incidents with RCA to prevent recurrence. Collaboration with multiple teams and proactive monitoring are essential.

Qualifications

• 5–7 years of experience in application production support.
• Proficient in UNIX/Linux, SQL, and shell scripting.
• Experience with ITIL, incident, problem, change management, and RCA.

Responsibilities

• Provide day-to-day L1/L2 application production support, monitoring, incident identification and initial troubleshooting.
• Own incident management from identification through resolution/escalation, ensuring accurate ticket updates and timely communication.
• Support recurring-incident analysis, RCA preparation and implementation of preventive activities.
• Support application releases, pre/post deployment validation and production monitoring.
• Validate inbound/outbound files and interfaces, investigate missing/delayed/failed transfers and coordinate with dependent teams.

Skills

Unix

Unix Shell Scripting

SQL

Cloud/Terraform

Dynatrace

Ansible

Tools

Dynatrace

Ansible

Job description

Position : Application Support Analyst

Experience: 5 to 7 Years

Notice period: Immediate to 15 Days (Not more than)

Location : Chennai

Type Of interview : F2F Interview (Final Discussion)

Direct Responsibilities:

• Provide day-to-day L1/L2 application production support, monitoring, incident identification and initial troubleshooting.
• Own incident management from identification through resolution/escalation, ensuring accurate ticket updates and timely communication.
• Support recurring-incident analysis, RCA preparation and implementation of preventive activities.
• Support application releases, pre/post deployment validation and production monitoring.
• Validate inbound/outbound files and interfaces, investigate missing/delayed/failed transfers and coordinate with dependent teams.

Technical & Behavioral Competencies:

• Production support & Troubleshooting
• Incident/Problem/Change management ITIL, SLA adherence, RCA, P1 and P2 handling and release support.
• Monitoring & Continuous Improvement Dynatrace monitoring proactive risk identification, automation and continuous improvement.
• Communication & Collaboration Effective stakeholder communication, cross team coordination and structured escalation.
• Strong hands-on experience in Unix/Linus, SQL/Sybase, Shell scripting

Technical Skills:

• UNIX
• Unix Shell Scripting
• SQL
• Cloud/Terraform
• Dynatrace
• Ansible