Lead Application Support Engineer / Sr. Application Support Engineer

Hotfoot; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Hotfoot is seeking a Production Support Engineer to resolve production issues within SLA and build system knowledge for effective troubleshooting. You will manage incidents, monitor logs, and collaborate with infra, network, and development teams to ensure smooth releases.

You will also develop scripts to automate repetitive tasks, maintain a knowledge base of fixes, and coordinate deployments in UAT and Production environments, driving stable operations and quick RCA.

Qualifications

• Proficiency in Linux/Windows operating systems.
• Strong SQL knowledge for data extraction and analysis.
• Shell scripting skills including scheduling, parsing, port forwarding.
• Experience with log monitoring and correlating logs to deployments.
• Functional knowledge of Loan Origination Systems.
• Hands-on experience with Java, Oracle, SQL, MySQL and performance tuning.
• Knowledge of patch deployments and app/web server configurations (Nginx, Apache Tomcat, JBoss).
• Understanding of SDLC processes.
• Excellent written and verbal communication.
• Strong analytical and problem-solving abilities.
• Team player with delivery focus.

Responsibilities

• Resolve production support issues within SLA and build system knowledge for effective troubleshooting.
• Build functional knowledge of the system under support and troubleshoot tickets raised by customers.
• Create a knowledge base of issues and effective fixes.
• Identify issues requiring permanent code fixes and track until delivery from the implementation team.
• Respond to incidents and coordinate with Infrastructure, Network and other teams.
• Monitor and respond to open tickets submitted through incident management system.
• Keep records of configuration changes and schedule application updates.
• Coordinate with Application Development Team to deploy software releases in UAT and Production environments.
• Develop scripts and work with a team to automate repeatable manual tasks.
• Troubleshoot and resolve application or infrastructure issues.
• Proactively monitor logs to identify root causes of issues.

Skills

Linux/Windows OS

SQL Queries

Shell Scripting

Log Monitoring

Loan Origination Systems

Java & Databases

App/Web Server Configs

SDLC

Communication

Analytical Skills

Team Player

Job description

Roles and Responsibilities: -

• As a production support engineer, you would be responsible for your team - for resolving the production support issues within a given SLA.
• Build functional knowledge of the system under support and ensure effective troubleshooting of support tickets raised by the customer.
• Build a knowledge base of issues and effective fixes for the same.
• Responsible for identifying issues that require permanent code fixes and ensure tracking of the same till delivery from the implementation team.
• Responding to incidents and coordinating with the infrastructure, network and other teams to resolve issues.
• Responsible for monitoring and responding to open tickets submitted through an incident management system.
• Keeping a record of configuration changes and scheduling application updates.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
• Develop scripts and work with a team to automate repeatable manual tasks.
• Responsible for troubleshooting and resolving application or infrastructure issues.
• Proactively monitor logs to identify RCA of issues.

Skills Required: -

• Knowledge of OS Linux (RHEL 6+ ) and Windows .
• Deep Knowledge of SQL Queries
• Deep Knowledge of Shell Scripting (LINUX), parsing, scheduling, port forwarding etc.
• Knowledge of log monitoring and correlation to what is wrong with the deployment.
• Have functional knowledge of Loan Origination Systems.
• Hands on Experience on Java, Oracle, SQL, MySQL and performance tuning.
• Knowledge on Patch deployments and App/web layer configurations (Nginx,Apache tomcat , Jboss ) .
• Knowledge on SDLC
• Excellent written & verbal communication
• Good analytical and problem-solving abilities
• Good team player with the ability to deliver