Application Support Specialist - Liability Banking

CSB Bank; Chennai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

CSB Bank is seeking an experienced Application Support professional for Liability Banking in Chennai. The role involves hands-on support for Liability applications, performance evaluation, and risk assessment to ensure service continuity across Windows and Linux platforms.

You will coordinate with vendors, owners, and stakeholders, analyze incident trends, automate recurring tasks, and maintain SOPs and governance documentation. Reporting and dashboards will be produced for senior management.

Qualifications

• Experience in liability application support and operations.
• Experience with evaluating performance, requirements, and risks.
• Ability to maintain SOPs, user manuals and knowledge articles.

Responsibilities

• Provide hands-on application support for Liability Banking applications and related systems.
• Coordinate with third-party vendors, application owners, infrastructure teams, and business stakeholders for issue resolution.
• Analyze incident trends and identify automation opportunities to improve operational efficiency.
• Review and maintain SOPs, user manuals, knowledge articles, and support documentation.
• Generate and publish weekly, monthly, and ad-hoc reports and dashboards for management updates.
• Ensure compliance with regulatory requirements, audit observations, security standards, and internal governance policies.

Skills

Application support

Incident analysis

Automation opportunities

SOPs maintenance

Reporting and dashboards

Cross-functional coordination

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Oracle PL/SQL

MS-SQL

Windows

Linux

Job description

Application Support - Liability| Chennai

To manage liability application support through evaluation of application performance, business requirements and operational risks to ensure service continuity. Provide hands-on application support for Liability Banking applications and related systems. Utilize Oracle PL/SQL, MS-SQL, Windows, and Linux platforms for application support, issue diagnosis, and data validation activities. Coordinate with third-party vendors, application owners, infrastructure teams, and business stakeholders for issue resolution and system support. Analyze incident trends and identify automation opportunities to improve operational efficiency and reduce recurring issues. Review and maintain Standard Operating Procedures (SOPs), user manuals, knowledge articles, and support documentation. Generate and publish weekly, monthly, and ad-hoc reports, dashboards, and management updates as required by business stakeholders. Collaborate with business users and cross-functional teams to support application enhancements and operational requirements. Ensure compliance with regulatory requirements, audit observations, security standards, and internal governance policies. Experience: 7 to 12 years Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field Experience Level Senior Level