Application Support

MSP-Smartcity; Patna; Sur place; INR 446 000 - 781 000; Plein temps

Résumé du poste

MSP-Smartcity is seeking an experienced Application Support Engineer to provide technical support, administration, and maintenance for business-critical applications. You will monitor performance, troubleshoot issues, and coordinate deployments.

You will work with Windows/Linux, SQL, ITSM tools, and cross-functional teams to ensure reliability, uptime, and adherence to ITIL standards, including 24/7 support when required.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Experience in application support and production support.
• Knowledge of ITIL, SLA management, RCA, and change management.
• Familiarity with Windows Server and Linux/Unix.
• Basic to advanced SQL and database troubleshooting.

Responsabilités

• Provide technical support, administration, and maintenance for business-critical applications.
• Monitor performance, availability, and system health.
• Troubleshoot issues, analyze logs and identify root causes to minimize downtime.
• Manage incidents, requests, and tickets per defined SLAs.
• Coordinate deployments, release and change management.
• Maintain documentation and runbooks.
• Support backup, DR, and business continuity activities.
• Work with cross-functional teams to resolve issues.

Connaissances

Application monitoring

Incident management

Troubleshooting

SQL queries

Windows/Linux servers

ITSM tools

Communication skills

Formation

Bachelor's degree in CS/IT

Outils

ServiceNow

Jira

BMC Remedy

Description du poste

Roles and Responsibilities:

• Provide technical support, administration, and maintenance for business-critical applications.
• Monitor application performance, availability, and overall system health.
• Troubleshoot application issues, analyze logs, and identify root causes to minimize downtime.
• Manage incidents, service requests, and problem tickets in accordance with defined SLAs.
• Perform application configuration, routine maintenance, upgrades, and patching.
• Monitor application jobs, batch processes, and scheduled tasks to ensure successful execution.
• Work with database, server, network, and infrastructure teams to resolve technical issues.
• Perform basic SQL queries and database troubleshooting to validate data and investigate application issues.
• Coordinate application deployment, release management, and change management activities.
• Maintain application documentation, operational procedures, and troubleshooting guides.
• Support backup, recovery, disaster recovery, and business continuity activities.
• Proactively identify recurring issues and implement preventive measures to improve application stability.
• Coordinate with vendors and other technical teams for complex issue resolution.
• Prepare daily operational reports, incident summaries, and shift handover reports.
• Ensure compliance with security policies, operational standards, and ITIL processes.
• Provide production support during business-critical activities and participate in rotational shifts or 24/7 support, as required.

Preferred candidate profile

• Bachelors degree in Computer Science, Information Technology, or a related technical field.
• Relevant experience in application support, application administration, or production support, preferably in a data center environment.
• Strong knowledge of application monitoring, troubleshooting, incident management, and problem resolution.
• Basic to advanced knowledge of SQL and database troubleshooting.
• Familiarity with Windows Server and Linux/Unix operating systems.
• Understanding of networking fundamentals, including TCP/IP, DNS, ports, and connectivity troubleshooting.
• Experience with monitoring tools, ticketing systems, and ITSM processes such as ServiceNow, Jira, or BMC Remedy.
• Knowledge of ITIL processes, SLA management, Root Cause Analysis (RCA), and change management.
• Ability to analyze application logs, identify technical issues, and coordinate with infrastructure, database, and network teams.
• Strong analytical, communication, documentation, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and handle critical production incidents.
• Willingness to work in rotational shifts and provide 24/7 operational support, if required.
• A proactive approach to identifying recurring issues and improving application availability, performance, and reliability.

Contact Name: Aparna ( Project Manager)

Contact Person :7845542742