Application Support Manager

IndusInd Bank Limited; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

IndusInd Bank Limited is seeking an Application Support Engineer to ensure the stability and availability of critical applications. You will troubleshoot, monitor, and resolve incidents, coordinate with multiple teams, and contribute to process improvements.

The role requires 3–7 years of experience in production support, with strong SQL, API, and ITSM knowledge, preferably in banking/financial services. You will mentor junior engineers and support major incidents and releases.

Qualifications

• Bachelor's degree in Computer Science, IT, or equivalent.
• 3-7 years of experience in application/production/IT support.
• Hands-on experience supporting business-critical production systems.
• Experience in Banking / Financial-services applications would be an advantage.

Responsibilities

• Provide L2/L3 production/application support for business-critical applications and services.
• Take end-to-end ownership of production incidents, from identification and diagnosis through resolution and closure.
• Troubleshoot application, database, API, batch, integration, infrastructure, and performance-related issues.
• Monitor production systems and proactively identify potential service-impacting issues.
• Perform Root Cause Analysis (RCA) for recurring and high-impact incidents and drive corrective/preventive actions.
• Coordinate with application development, database, infrastructure, network, Bank Team, vendor, and business teams for issue resolution.
• Support deployment, release, configuration, and production validation activities.
• Review system/application logs, API responses, database queries, scheduled jobs, and monitoring alerts to identify issues.
• Execute approved database queries/scripts and operational activities while following change management and access-control processes.
• Maintain operational documentation, SOPs, troubleshooting guides, knowledge articles, incident records, and support runbooks.
• Identify recurring manual activities and recommend automation and process improvements.
• Provide timely incident updates and clearly communicate business impact, resolution status, workarounds, and recovery.
• Participate in Major Incident Management and support critical business events/releases as required.
• Mentor junior support engineers and assist in technical troubleshooting and knowledge enhancement.
• Perform trend analysis of incidents and identify opportunities to improve application availability and operational resilience.

Skills

SQL & Databases

APIs & integrations

ITSM processes

Monitoring tools

Incident management

Education

Bachelor's degree in Computer Science/IT

Tools

Monitoring tools

Job description

Role & responsibilities

Role

The Application Support Engineer is responsible for ensuring the stability, availability, and smooth functioning of business-critical applications and IT services. The role requires strong technical troubleshooting, proactive monitoring, incident and problem management, coordination with development/infrastructure teams, and effective communication with business stakeholders

Key Responsibilities

• Provide L2/L3 production/application support for business-critical applications and services.
• Take end-to-end ownership of production incidents, from identification and diagnosis through resolution and closure.
• Troubleshoot application, database, API, batch, integration, infrastructure, and performance-related issues.
• Monitor production systems and proactively identify potential service-impacting issues.
• Perform Root Cause Analysis (RCA) for recurring and high-impact incidents and drive corrective/preventive actions.
• Coordinate with application development, database, infrastructure, network, Bank Team, vendor, and business teams for issue resolution.
• Support deployment, release, configuration, and production validation activities.
• Review system/application logs, API responses, database queries, scheduled jobs, and monitoring alerts to identify issues.
• Execute approved database queries/scripts and operational activities while following change management and access-control processes.
• Maintain operational documentation, SOPs, troubleshooting guides, knowledge articles, incident records, and support runbooks.
• Identify recurring manual activities and recommend automation and process improvements.
• Provide timely incident updates and clearly communicate business impact, resolution status, workarounds, and recovery.
• Participate in Major Incident Management and support critical business events/releases as required.
• Mentor junior support engineers and assist in technical troubleshooting and knowledge enhancement.
• Perform trend analysis of incidents and identify opportunities to improve application availability and operational resilience.

Preferred candidate profile

Qualification & Experience

• Bachelors degree, Computer Science, IT, or equivalent qualification
• 3-7 years of experience in application/production/IT support
• Hands-on experience supporting business-critical production systems
• Experience in Banking / Financial-services applications would be an advantage

Preferred Skills

• Strong knowledge of SQL and relational databases
• Good understanding of APIs, web services and application integrations
• Understanding of ITSM processes such as Incident Management, Change Management, Problem Management, Release Management etc.
• Familiarity with application and infrastructure monitoring tools