LEAD ADMINISTRATOR L1

Wipro

Pune District

On-site

INR 900,000 - 1,300,000

Full time

14 days+

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Job summary

A leading IT services company in Pune is seeking a Lead Administrator L1. This role involves providing technical expertise in architecture planning and managing daily operations. Key responsibilities include leading architectural design, troubleshooting, and ensuring compliance with organizational standards. The ideal candidate should have 5–8 years of relevant experience in IT. This full-time position offers a chance to lead a talented team and enhance operational efficiencies.

Qualifications

5–8 years of relevant experience.

Responsibilities

Lead the structural/architectural design of a platform/middleware/database/back-up solution to ensure scalability and extensibility.
Conduct technology capacity planning by reviewing current and future requirements.
Troubleshoot issues, conduct root cause analysis, and develop fixes to prevent recurrence.
Plan and manage upgrades, migration, maintenance, backup, installation, and configuration for the tower.

Job description

Lead Administrator L1 – Wipro

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup, etc.) as well as managing its day‑to‑day operations.

Role Purpose

Responsibilities

Architecture Planning, Migration & Installation
- Lead the structural/architectural design of a platform/middleware/database/back‑up solution to ensure scalability and extensibility.
- Conduct technology capacity planning by reviewing current and future requirements.
- Utilize and leverage new features of underlying technologies to ensure smooth functioning of installed databases and applications.
- Strategize & implement disaster recovery plans and create/improve backup and recovery strategies.
Day‑to‑Day Operations Management
- Troubleshoot issues, conduct root cause analysis, and develop fixes to prevent recurrence.
- Plan and manage upgrades, migration, maintenance, backup, installation, and configuration for the tower.
- Review technical performance and deploy improvements to enhance efficiency and reduce performance challenges.
- Develop shift roster to ensure continuous tower support.
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, and data architecture guidance.
- Provide weekly status reports to client leadership and internal stakeholders, covering progress, updates, status, and next steps.
- Leverage technology to develop Service Improvement Plans (SIP) through automation and other initiatives.

Team Management

Resourcing
- Forecast talent requirements based on current and future business needs.
- Hire adequate and appropriate resources for the team.
- Train direct reports to make right recruitment and selection decisions.
Talent Management
- Ensure 100% compliance with Wipro’s standards for onboarding and training.
- Build an internal talent pool of high potentials and ensure their career progression.
- Promote diversity in leadership positions.
Performance Management
- Set goals, conduct timely performance reviews and appraisals, and give constructive feedback.
- Ensure understanding of organizational programs such as Performance Nxt and that team members engage with opportunities.
Employee Satisfaction and Engagement
- Lead engagement initiatives for the team.
- Track satisfaction scores and identify improvement initiatives.
- Proactively challenge the team with larger, enriching projects.
- Exercise employee recognition and appreciation.