Lead Administrator L1

Wipro; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading IT services company is looking for a skilled Lead Administrator L1 to oversee architecture planning and daily operations in technology platforms. The role involves managing a team, implementing disaster recovery strategies, and ensuring operational efficiency. The ideal candidate should have 5-8 years of experience and strong technical expertise. This is a full-time position based in Pune District, Maharashtra, offering an opportunity to make a significant impact in the organization.

Qualifications

• 5-8 years of experience in a relevant technical field.
• Expertise in planning and managing operations for technology solutions.
• Ability to develop and implement disaster recovery and backup plans.

Responsibilities

• Lead architecture planning and operations for technology platforms.
• Conduct capacity planning and technology reviews for systems.
• Manage team resources and ensure compliance with onboarding standards.
• Drive engagement and satisfaction initiatives within the team.
• Strategise and implement disaster recovery plans and create and implement backup and recovery plans.
• Manage day‑to‑day operations by troubleshooting issues, conducting RCA, and developing fixes to prevent recurrence.
• Plan for and manage upgradations, migrations, maintenance, backup, installation and configuration functions for own tower.
• Review technical performance of own tower and deploy ways to improve efficiency, fine‑tune performance and reduce challenges.
• Develop shift roster for the team to ensure no disruption in tower.
• Create and update SOPs, Data Responsibility Matrix, operations manuals, daily test plans, data architecture guidance, etc.
• Provide weekly status reports to client leadership and internal stakeholders on database activities including progress, updates, status and next steps.
• Leverage technology to develop Service Improvement Plan (SIP) through automation and initiatives for higher efficiency and effectiveness.

Skills

Technical expertise in architecture planning

Database management

Middleware configuration

Disaster recovery implementation

Team management

SOP creation

Job description

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The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc.) as well as managing day‑to‑day operations.

Job Description

Role Purpose:
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc.) as well as managing its day‑to‑day operations.

Key Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/database/middleware/backup).
• Lead structural/architectural design of a platform/middleware/database/backup to ensure a highly scalable and extensible solution.
• Conduct technology capacity planning by reviewing current and future requirements.
• Utilise new features of all underlying technologies to ensure smooth functioning of installed databases and applications/platforms.
• Strategise and implement disaster recovery plans and create and implement backup and recovery plans.
• Manage day‑to‑day operations by troubleshooting issues, conducting RCA, and developing fixes to prevent recurrence.
• Plan for and manage upgradations, migrations, maintenance, backup, installation and configuration functions for own tower.
• Review technical performance of own tower and deploy ways to improve efficiency, fine‑tune performance and reduce challenges.
• Develop shift roster for the team to ensure no disruption in tower.
• Create and update SOPs, Data Responsibility Matrix, operations manuals, daily test plans, data architecture guidance, etc.
• Provide weekly status reports to client leadership and internal stakeholders on database activities including progress, updates, status and next steps.
• Leverage technology to develop Service Improvement Plan (SIP) through automation and initiatives for higher efficiency and effectiveness.

Team Management

• Resourcing
  • Forecast talent requirements as per current63 and future business needs.
  • Hire adequate and right resources for the team.
  • Train direct reportees to make right recruitment and selection decisions.
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectivity.
  • Build an internal talent pool of HiPos and ensure their career progression within the organization.
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs.
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team.
  • Track team satisfaction scores and identify initiatives to build engagement within the team.
  • Proactively challenge the team with larger and enriching projects/initiatives for the organization or team.
  • Exercise employee recognition and appreciation.

Deliverables

• No Performance Parameter: Measure1 – Operations of the tower SLA adherence, Knowledge management, CSAT / Customer Experience, Identification of risk issues and mitigation plans, Knowledge management 2 – New projects timely delivery, Avoid序 unauthorized changes, No formal escalations.

Experience: 5‑8 Years

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting