Lead Administrator L1

Wipro

Hyderabad

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

A leading IT services company is seeking a Lead Administrator L1 to provide significant technical expertise in architecture planning and manage day-to-day operations. This mid-senior level role involves overseeing platform, database, middleware, and backup towers. Candidates should have 5-8 years of experience and a strong background in troubleshooting, team management, and compliance with standards. Join a purpose-driven team that empowers you to design your own reinvention.

Qualifications

5–8 years of experience in IT or related fields.
Proven record in architecture planning and operations management.
Experience in team management and employee engagement.

Responsibilities

Provide technical expertise in architecture planning and operations.
Manage day-to-day operations including troubleshooting and performance reviews.
Forecast talent needs and manage team resources.
Performance management: set goals, conduct reviews and drive performance programs.
Employee engagement: lead initiatives, track satisfaction, recognize contributions.

Skills

Architecture planning

Technical expertise in middleware

Troubleshooting skills

Team management

Stakeholder reporting

Automation initiatives

Job description

Lead Administrator L1 – Wipro

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc.) as well as managing its day‑to‑day operations.

Role Purpose

Provide technical expertise in architecture planning, design and operation of platform, database, middleware and backup towers.

Responsibilities

Architecture Support
- Support architecture planning, migration and installation for new projects in the tower.
- Lead structural/architectural design to ensure scalability and extensibility.
- Conduct technology capacity planning and leverage new features for smooth operation.
- Strategize and implement disaster recovery and backup plans.
Day‑to‑Day Operations
- Troubleshoot issues, conduct root cause analysis and develop fixes.
- Plan and manage upgrades, migrations, maintenance, and configuration.
- Review performance, optimise efficiency and reduce challenges.
- Develop shift rosters and advance coverage plans.
- Maintain SOPs, data responsibility matrices, manuals, daily test plans and architecture guidance.
- Provide weekly status reports to client leadership and stakeholders.
- Drive Service Improvement Plans through automation and initiatives.
Team Management
- Resourcing
  - Forecast talent needs and hire appropriate resources.
  - Train direct reports for effective recruitment decisions.
- Talent Management
  - Ensure 100% compliance with onboarding and training standards.
  - Build internal talent pool and promote career progression.
  - Promote diversity in leadership positions.
- Performance Management
  - Set goals, conduct reviews and provide constructive feedback.
  - Encourage participation in organizational performance programs.
- Employee Satisfaction & Engagement
  - Lead engagement initiatives and track satisfaction scores.
  - Challenge the team with enriched projects and initiatives.
  - Recognise and appreciate employee contributions.

Deliverables

Maintain SLA adherence and performance metrics.
Ensure knowledge management and CSAT/customer experience goals.
Identify risk issues and implement mitigation plans.
Deliver new projects on time, avoid unauthorised changes, and minimise escalations.

Experience

5–8 Years

Reinvent your world. We are building a modern Wipro—a digital transformation partner with bold ambitions. To realize them we need inspired people who evolve with the changing world. Join a purpose‑driven business that empowers you to design your own reinvention.

Job Details