Lead Administrator L1

Wipro; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading IT services firm in Pune is seeking a Mid-Senior level Lead Administrator L1. In this full-time role, you will provide crucial technical oversight in architecture planning and manage day-to-day operations of technology towers. The ideal candidate will have 5-8 years of experience, focusing on compliance and employee engagement. Join us to reinvent the digital transformation landscape with a company that empowers your career growth while maintaining operational excellence.

Qualifications

• 5-8 years of experience in IT services and consulting.
• Expertise in managing day-to-day operations for technology towers.
• Ability to strategize and implement disaster recovery plans.

Responsibilities

• Lead architectural design for various systems.
• Manage daily operations and troubleshooting.
• Develop team shift rosters to ensure continuity.
• Conduct performance reviews and provide feedback.

Skills

Architecture planning

Technical troubleshooting

Team management

Compliance management

Effective communication

Job description

Join to apply for the Lead Administrator L1 role at Wipro

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc.) as well as managing its day‑to‑day operations.

Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup)
  • Lead the structural/architectural design of a platform/middleware/database/backup etc. according to various system requirements to ensure a highly scalable and extensible solution.
  • Conduct technology capacity planning by reviewing the current and future requirements.
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable.
  • Strategise and implement disaster recovery plans, and create and implement backup and recovery plans.
• Manage the day‑to‑day operations of the tower
  • Manage day‑to‑day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgrades, migration, maintenance, backup, installation and configuration functions for own tower.
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine‑tune performance and reduce performance challenges.
  • Develop shift roster for the team to ensure no disruption in the tower.
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance, etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps.
  • Leverage technology to develop a Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs.
  • Hire adequate and right resources for the team.
  • Train direct reportees to make right recruitment and selection decisions.
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
  • Build an internal talent pool of HiPos and ensure their career progression within the organization.
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below.
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team.
  • Track team satisfaction scores and identify initiatives to build engagement within the team.
  • Proactively challenge the team with larger and enriching projects/initiatives for the organization or team.
  • Exercise employee recognition and appreciation.

Deliverables

• No Performance Indicator: Operations of the tower – SLA adherence.
• Knowledge management.
• CSAT/ Customer Experience.
• Identification of risk issues and mitigation plans.
• New projects – Timely delivery.
• Avoid unauthorised changes.
• No formal escalations.

Experience: 5-8 Years

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA— as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting