Lead Administrator L1

Wipro; Pune District; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

A multinational technology company in Pune is seeking a Lead Administrator L1 to provide technical expertise in architecture planning and manage daily operations. The ideal candidate will have 5-8 years of experience in technology administration, strong operational skills, and capabilities in team management. Responsibilities include overseeing the architecture of various platforms, troubleshooting issues, and ensuring compliance with standards for onboarding and training. This role aims to enhance efficiency and promote employee satisfaction.

Qualifications

• 5-8 Years of experience in technology administration and architecture.
• Strong operational and team management skills.

Responsibilities

• Provide architecture planning and migration support.
• Manage day-to-day tower operations.
• Forecast talent requirements and hire resources.
• Ensure compliance with onboarding and training standards.
• Drive employee engagement initiatives.

Skills

Technical expertise in architecture planning

Troubleshooting and root cause analysis

Project management

Operational efficiency improvement

Employee engagement

Job description

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Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.

Responsibilities

• Architecture planning and migration support
  • Lead structural/architectural design of platform, middleware, database, backup solutions to ensure scalability and extensibility.
  • Conduct technology capacity planning and review current/future requirements.
  • Leverage new features of underlying technologies for smooth functioning of installed databases and applications.
  • Strategize and implement disaster recovery plans, backup and recovery plans.
• Day-to-day tower operations management
  • Troubleshoot issues, conduct root cause analysis, and develop fixes to avoid similar issues.
  • Plan and manage upgrades, migrations, maintenance, backup, installation, and configuration for the tower.
  • Review technical performance and deploy improvements to enhance efficiency and reduce challenges.
  • Develop shift roster to ensure continuous tower operation.
  • Create and update SOPs, data responsibility matrices, operations manuals, daily test plans, data architecture guidance.
  • Provide weekly status reports to client leadership team and internal stakeholders on database activities.
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

Team Management

• Resourcing
  • Forecast talent requirements and hire adequate resources.
  • Train direct reportees to make right recruitment and selection decisions.
• Talent Management
  • Ensure 100% compliance with onboarding and training standards.
  • Build internal talent pool and promote career progression.
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals, conduct performance reviews, and provide constructive feedback.
  • Encourage participation in organizational programs.
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives.
  • Track satisfaction scores and identify improvement initiatives.
  • Challenge the team with larger enriching projects.
  • Recognize and appreciate employees.

Deliverables

Key performance parameters: tower operations SLA adherence, knowledge management, CSAT/customer experience, risk identification and mitigation plans, new projects timely delivery, avoidance of unauthorized changes, formal escalations.

Qualifications

Experience: 5-8 Years in technology administration and architecture, with strong operational and team management skills.