Lead Administrator L1

Wipro; Hyderabad; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading IT services provider is looking for a Lead Administrator L1 in Hyderabad. The ideal candidate will manage architecture planning and daily operations of IT services while overseeing team performance and engagement. Responsibilities include designing scalable solutions, managing upgrades, and ensuring compliance with service standards. This role requires 5-8 years of experience in the IT sector with a focus on team leadership and technical expertise.

Qualifications

• 5-8 years of experience in a relevant technical field.
• Proven track record in managing technical teams.
• Experience with database management and backup solutions.

Responsibilities

• Lead architecture planning and design for platform and database solutions.
• Manage daily operations and troubleshoot issues effectively.
• Conduct performance reviews for team members.

Skills

Technical expertise in architecture planning

Troubleshooting issues

Team leadership

Capacity planning

Disaster recovery planning

Employee engagement

Job description

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Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup, etc.) as well as managing its day‑to‑day operations.

Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup)
  • Lead the structural/architectural design of a platform/middleware/database/backup solution according to various system requirements to ensure a highly scalable and extensible solution.
  • Conduct technology capacity planning by reviewing current and future requirements.
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of installed databases and applications/platforms, as applicable.
  • Strategize & implement disaster recovery plans and create & implement backup and recovery plans.
• Manage the day‑to‑day operations of the tower
  • Manage day‑to‑day operations by troubleshooting issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgrades, migration, maintenance, backup, installation and configuration functions for own tower.
  • Review technical performance of own tower and deploy ways to improve efficiency, fine‑tune performance and reduce challenges.
  • Develop shift roster for the team to ensure no disruption in the tower.
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance, etc.
  • Provide weekly status reports to the client leadership team and internal stakeholders on database activities with respect to progress, updates, status, and next steps.
  • Leverage technology to develop a Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

Team Management

• Resourcing
  • Forecast talent requirements as per current and future business needs.
  • Hire adequate and right resources for the team.
  • Train direct reportees to make right recruitment and selection decisions.
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
  • Build an internal talent pool of HiPos and ensure their career progression within the organization.
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented.
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team.
  • Track team satisfaction scores and identify initiatives to build engagement within the team.
  • Proactively challenge the team with larger and enriching projects/initiatives.
  • Exercise employee recognition and appreciation.

Deliverables

• Operations of the tower – SLA adherence.
• Knowledge management.
• CSAT / Customer Experience.
• Identification of risk issues and mitigation plans.
• New projects – timely delivery.
• Avoid unauthorised changes.
• No formal escalations.

Experience: 5-8 Years

Job Specification

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: IT Services and IT Consulting