Lead Administrator L1

Wipro; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading IT services provider in Pune is looking for an experienced professional to take on a Mid-Senior level role focused on architecture planning and day-to-day operations management. The ideal candidate must have 5-8 years of experience and a proven track record in IT services, particularly in leading architecture design and managing teams. This full-time position emphasizes maintaining SLA adherence, fostering employee engagement, and ensuring compliance with company standards while aiming for technical excellence and operational efficiency.

Qualifications

• 5-8 years of relevant experience in IT services and consulting.
• Experience in leading architectural design and operations management.
• Ability to manage and train team members effectively.

Responsibilities

• Lead architecture planning for scalable solutions.
• Manage day-to-day operations and technical performance.
• Forecast talent needs and conduct performance reviews.
• Ensure high employee satisfaction and engagement.

Skills

Technical expertise in architecture planning

Troubleshooting and root cause analysis

Team management

Compliance with onboarding standards

Performance reviews and feedback

Job description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup, etc.) as well as managing its day‑to‑day operations.

Responsibilities

• Architecture Planning and Design
  • Lead the structural/architectural design of platform, middleware, database, backup solutions according to system requirements to ensure a highly scalable and extensible solution.
  • Conduct technology capacity planning by reviewing current and future requirements.
  • Utilize and leverage new features of all underlying technologies to ensure smooth functioning of installed databases and applications/platforms.
  • Strategize and implement disaster recovery plans and create/implement backup and recovery plans.
• Day‑to‑Day Operations
  • Manage day‑to‑day operations by troubleshooting issues, conducting root cause analysis, and developing fixes to avoid similar issues.
  • Plan and manage upgrades, migration, maintenance, backup, installation, and configuration for the tower.
  • Review technical performance and deploy ways to improve efficiency, fine‑tune performance, and reduce performance challenges.
  • Develop shift roster for the team to ensure uninterrupted tower availability.
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance.
  • Provide weekly status reports to client leadership, internal stakeholders on database activities, progress, updates, status, and next steps.
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency.

Team Management

• Resourcing
  • Forecast talent requirements.
  • Hire adequate and appropriate resources.
  • Train direct reports to make correct recruitment and selection decisions.
• Talent Management
  • Ensure 100% compliance with Wipro's standards for onboarding and training.
  • Build an internal talent pool of high potentials and ensure career progression.
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals, conduct timely performance reviews/appraisals, and provide constructive feedback.
  • Ensure understanding of organizational programs like Performance Nxt and encourage their use.
• Employee Satisfaction and Engagement
  • Lead engagement initiatives.
  • Track satisfaction scores and identify initiatives to build engagement.
  • Challenge team with larger and enriching projects/initiatives.
  • Exercise employee recognition and appreciation.

Deliverables

• Operations of the tower
• SLA adherence
• Knowledge management
• CSAT/Customer Experience
• Identification of risk issues and mitigation plans
• New projects: timely delivery, avoid unauthorised changes, no formal escalations

Experience

5-8 years of relevant experience.

Additional Details

Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Information Technology. Industries: IT Services and IT Consulting.