L1 Support Engineer

Canvendor Software solutions; Chennai; On-site; INR 279,000 - 469,000; Full time

Job summary

Canvendor Software Solutions in Chennai is seeking a L1 Support Engineer to provide frontline IT support for end users, including laptops, printers, and peripherals, across Windows and Linux environments.

You will manage user accounts in Active Directory and Microsoft 365, troubleshoot networking gear, assist with server administration, and ensure security through endpoint protection, VPNs, and remote access. Immediate joining is preferred.

Qualifications

• Provide L1 and L2 technical support for end users across laptops, printers, and peripheral devices.
• Install, configure, troubleshoot, and maintain Windows and Linux operating systems.
• Troubleshoot hardware issues related to laptops, servers, printers, and storage devices.
• Manage user accounts, password resets, and access permissions in Active Directory and Microsoft 365.
• Monitor and troubleshoot network devices such as switches, firewalls, wireless access points, and routers.
• Assist in Windows and Linux server administration, patching, and maintenance activities.
• Handle software installation, upgrades, antivirus deployment, and endpoint security management.
• Troubleshoot email clients, Outlook, Microsoft 365, Teams, VPN, and remote access issues.
• Escalate complex issues to senior engineers and vendors when required.
• Maintain IT asset inventory, documentation, and standard operating procedures.
• Support onboarding and offboarding activities for employees.
• Assist with firewall rule validation, network security checks, and endpoint compliance monitoring.
• Provide support for wireless network connectivity and access point troubleshooting.

Responsibilities

• Provide L1 and L2 technical support for end users across laptops, printers, and peripheral devices.
• Install, configure, troubleshoot, and maintain Windows and Linux operating systems.
• Troubleshoot hardware issues related to laptops, servers, printers, and storage devices.
• Manage user accounts, password resets, and access permissions in Active Directory and Microsoft 365.
• Monitor and troubleshoot network devices such as switches, firewalls, wireless access points, and routers.
• Assist in Windows and Linux server administration, patching, and maintenance activities.
• Handle software installation, upgrades, antivirus deployment, and endpoint security management.
• Troubleshoot email clients, Outlook, Microsoft 365, Teams, VPN, and remote access issues.
• Escalate complex issues to senior engineers and vendors when required.
• Maintain IT asset inventory, documentation, and standard operating procedures.
• Support onboarding and offboarding activities for employees.
• Assist with firewall rule validation, network security checks, and endpoint compliance monitoring.
• Provide support for wireless network connectivity and access point troubleshooting.

Skills

L1/L2 support

Windows

Linux

Active Directory

Microsoft 365

Networking basics

Endpoint security

VPN/remote access

Troubleshooting

Tools

Microsoft 365 Admin Center

VPN clients

Antivirus deployment tools

Remote desktop tools

Job description

Hiring: L1 Support Engineer

Location: Chennai

Experience: 1+ Years

Work Mod: Work From Office

Notice period: Immediate to 30days

Key Requirements:

• Provide L1 and L2 technical support for end users across laptops, printers, and peripheral devices.
• Install, configure, troubleshoot, and maintain Windows and Linux operating systems.
• Troubleshoot hardware issues related to laptops, servers, printers, and storage devices.
• Manage user accounts, password resets, and access permissions in Active Directory and Microsoft 365.
• Monitor and troubleshoot network devices such as switches, firewalls, wireless access points, and routers.
• Assist in Windows and Linux server administration, patching, and maintenance activities.
• Handle software installation, upgrades, antivirus deployment, and endpoint security management.
• Troubleshoot email clients, Outlook, Microsoft 365, Teams, VPN, and remote access issues..
• Escalate complex issues to senior engineers and vendors when required.
• Maintain IT asset inventory, documentation, and standard operating procedures.
• Support onboarding and offboarding activities for employees.
• Assist with firewall rule validation, network security checks, and endpoint compliance monitoring.
• Provide support for wireless network connectivity and access point troubleshooting.