IT Support Engineer

Siri Tech

Bengaluru

On-site

INR 280,000 - 320,000

Full time

23 hours ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Siri Tech is seeking a proactive L1 Support Engineer in Bengaluru to be the first point of contact for end-users. You will resolve basic issues, assist with account setup, and monitor alerts as part of a responsive IT operations team.

Ideal candidates have a Bachelor's in IT/CS, strong communication, and familiarity with Windows OS, MS Office, VPN, and helpdesk tools. Shifts may be required, and this is a full-time role.

Qualifications

Bachelor's degree in IT, Computer Science, or related field.
Strong communication and troubleshooting abilities.
Experience with helpdesk tools and basic networking can help.

Responsibilities

Respond to user support requests via tickets, email, or calls.
Troubleshoot basic hardware/software/networking issues.
Escalate complex issues to L2/L3 teams per SLA.
Track issues using a ticketing system.
Assist with user account setup, password resets, and remote access.
Monitor system alerts and assist with incident response.

Skills

Communication skills

Troubleshooting

Customer support

Education

Bachelor's in IT/CS or related field

Tools

Windows OS

MS Office

VPN

Job description

We are looking for a proactive and detail-oriented L1 Support Engineer to join our IT operations team. You’ll be the first point of contact for end-users and responsible for resolving or escalating technical issues.

Key Responsibilities: