L1 L2 Support Engineer

Armtech Computer Services; Thiruvarur; On-site; INR 180,000 - 300,000; Full time

Job summary

Armtech Computer Services in Tamil Nadu is seeking an IT Support Technician to deliver Level 1 and Level 2 support to customers via phone, email, or chat, and to assist with basic hardware and software issues.

The role involves configuring new Windows user accounts, helping with LAN setup and troubleshooting, and collaborating with other teams to resolve escalated problems. Preference given to candidates located in Thiruvarur.

Responsibilities

• Provide Level 1 (L1) and Level 2 (L2) technical support to customers via phone, email, or chat.
• Troubleshoot hardware and software issues related to computer systems, networks, and peripherals.
• Configure new user accounts on Windows operating systems and troubleshoot common account-related issues.
• Assist with network installation, configuration, and troubleshooting of local area networks (LANs).
• Collaborate with other teams to resolve complex technical issues that require escalation.

Job description

Roles and Responsibilities

• Provide Level 1 (L1) and Level 2 (L2) technical support to customers via phone, email, or chat.
• Troubleshoot hardware and software issues related to computer systems, networks, and peripherals.
• Configure new user accounts on Windows operating systems and troubleshoot common account-related issues.
• Assist with network installation, configuration, and troubleshooting of local area networks (LANs).
• Collaborate with other teams to resolve complex technical issues that require escalation.

• Preferred Candidate in Thiruvarur Location