L2 Technical Escalation Specialist

Hiresquad

Chennai District

On-site

INR 600,000 - 900,000

Full time

14 days+

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Job summary

Hiresquad in Chennai seeks an L2 Technical Support Engineers Team Lead with 3+ years of experience. You will handle escalations, coordinate with L3 and vendors, and drive SLA-compliant incident resolution across hardware and software issues.

The role requires strong communication and customer handling skills, Linux networking knowledge, and experience with international voice support. Graduate professionals are invited to apply.

Qualifications

Strong hardware and software troubleshooting abilities.
Good networking and Linux knowledge.
Experience with international voice technical support.
Digital signage troubleshooting preferred.
Strong communication and customer-handling skills.

Responsibilities

Handle L2 escalations from L1/field teams.
Troubleshoot complex hardware/software issues.
Coordinate with L3, vendors & cross-functional teams.
Manage tickets end-to-end and ensure SLA compliance.
Provide technical support via calls, emails & tickets.
Maintain accurate case updates and documentation.
Meet QA, CSAT and productivity targets.

Skills

Hardware troubleshooting

Software troubleshooting

Networking

Linux

Voice support

Digital signage

Communication

Customer handling

Education

Graduate

Job description

Hiring: L2 Technical Support Engineers Team Lead Level

Location: Chennai
Experience: 3+ Years
Notice Period: Immediate Joiners
Shift: Rotational | 5 Days Working
Transport: One-way available

Mandatory Skills