Key Accounts Manager (Corporate Client Management)

HungerBox; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading hospitality service provider in Bengaluru is looking for a seasoned professional to manage key accounts and ensure client satisfaction. The ideal candidate will have over 5 years of experience in the hotel industry, demonstrating strong skills in account management and the ability to build solid relationships with clients. Responsibilities include acting as the primary contact for clients, addressing complaints, and planning work schedules. This position offers the opportunity to impact customer satisfaction in a dynamic environment.

Qualifications

• 5+ years of experience in the hotel industry.
• Proven experience in key account management.
• Ability to build rapport with key clients.

Responsibilities

• Act as the main point of contact between key clients and internal teams.
• Ensure key clients are satisfied with services provided.
• Resolve key clients’ complaints.

Skills

Key account management

Client relationship building

Complaint resolution

Job description

• Acting as the main point of contact between key clients and internal teams.
• Addressing and resolving key clients’ complaints.
• To ensure that the key clients are satisfied with the services provided.
• Planning work schedules for individuals and teams.
• Developing a thorough understanding of key clients' needs and requirements and preparing. customized solutions.
• To prepare logs to ensure compliance with health and food service regulations.
• Dealing with customer complaints and supervise business priorities.

Desired Profiles:

• More than 5 years of experience in Hotel Industry
• Proven experience in key account management.
• The ability to build rapport with key clients.
• The ability to manage customers and business priorities.
• Experience especially in the hospitality/aviation/hotels industry