Key Account Manager

Keka Technologies Private Limited; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kimirica Hunter International, a leading luxury hotel amenity maker in India, seeks a Key Account Manager to grow relationships with key hotel and hospitality accounts. You will be the main contact and drive revenue through strategic account management.

You will coordinate with Sales, Production, Planning, Quality, Dispatch, and Finance to deliver seamless client experiences, prepare account plans and forecasts, and identify upselling opportunities. Travel may be required.

Qualifications

• 5–7 years of experience in Key Account Management / B2B Sales / Client Relationship Management.
• Experience in hospitality, FMCG, cosmetics, luxury, or premium consumer products preferred.
• Strong relationship management and negotiation skills.
• Excellent communication and presentation skills.
• Strong commercial and business acumen.
• Ability to manage multiple accounts and coordinate with cross-functional teams.
• Willingness to travel as required.
• Experience handling luxury hotels, hotel chains, airlines, or institutional clients.
• Existing network within hospitality / HoReCa industry will be an advantage.
• Experience managing high-value and strategic accounts.

Responsibilities

• Manage and develop relationships with key hotel, hospitality, and strategic accounts.
• Act as the primary point of contact for assigned clients.
• Understand client requirements and identify upselling and cross-selling opportunities.
• Drive sales, revenue, and account growth through effective relationship management.
• Coordinate with Sales, Production, Planning, Quality, Dispatch, and Finance teams.
• Manage quotations, orders, samples, deliveries, and client requirements.
• Handle client concerns and ensure timely resolution.
• Prepare account plans, sales forecasts, and regular business updates.
• Monitor competitor activity and identify new business opportunities.
• Ensure high levels of customer satisfaction and retention.

Skills

Account management

B2B sales

Client relationship management

Negotiation

Communication

Presentation

Business acumen

Cross-functional coordination

Travel

HoReCa network

High-value accounts

Job description

About the Company – Kimirica Hunter International

Kimirica Hunter International is India’s leading manufacturer of luxury hotel amenities, serving 5,000+ hotels across 70+ countries. The company specializes in premium, sustainable personal care products for global hospitality brands, with a strong focus on innovation, design, and quality.

About the Role

We are looking for a Key Account Manager to manage and grow relationships with key hospitality and strategic accounts. The role involves driving business growth, ensuring customer satisfaction, and coordinating with internal teams to deliver seamless client experiences.

• Manage and develop relationships with key hotel, hospitality, and strategic accounts.
• Act as the primary point of contact for assigned clients.
• Understand client requirements and identify upselling and cross-selling opportunities.
• Drive sales, revenue, and account growth through effective relationship management.
• Coordinate with Sales, Production, Planning, Quality, Dispatch, and Finance teams.
• Manage quotations, orders, samples, deliveries, and client requirements.
• Handle client concerns and ensure timely resolution.
• Prepare account plans, sales forecasts, and regular business updates.
• Monitor competitor activity and identify new business opportunities.
• Ensure high levels of customer satisfaction and retention.

Preferred Background

• 5–7 years of experience in Key Account Management / B2B Sales / Client Relationship Management.
• Experience in hospitality, FMCG, cosmetics, luxury, or premium consumer products preferred.
• Strong relationship management and negotiation skills.
• Excellent communication and presentation skills.
• Strong commercial and business acumen.
• Ability to manage multiple accounts and coordinate with cross-functional teams.
• Willingness to travel as required.
• Experience handling luxury hotels, hotel chains, airlines, or institutional clients.
• Existing network within the hospitality / HoReCa industry will be an advantage.
• Experience managing high-value and strategic accounts.

Why Join Us

• Work with a globally recognized premium brand
• Exposure to international clients and luxury hospitality brands
• Opportunity to manage high-value strategic accounts
• High ownership with strong growth opportunities