Customer Relationship Manager (Key Account Manager)

Modulus Housing; Chennai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Modulus Housing in Chennai is seeking a Customer Relationship Manager (Key Account Manager) to lead key client relationships across the project lifecycle. The role focuses on CRM, customer satisfaction and revenue growth within the construction/infrastructure space.

The position requires experience in key account management and collaboration with internal teams to ensure on-time project execution and effective commercial coordination.

Qualifications

• Experience in key account management or CRM in construction, PEB, or infrastructure sectors.
• Ability to manage multiple client relationships and drive customer satisfaction.
• Strong coordination with internal teams to ensure project execution and commercial alignment.

Responsibilities

• Serve as the primary point of contact for key clients throughout the project lifecycle.
• Build and maintain long-term relationships, drive retention and upsell opportunities.
• Coordinate with Projects, Sales, Design, Finance and Operations for timely delivery and issue resolution.
• Manage receivables, monitor account performance and prepare client reports.
• Drive revenue growth and strategic account planning to ensure overall account success.

Skills

Key Account Management

Customer Relationship Management

B2B Sales

Education

B.E./B.Tech in Civil Engineering

MBA in Marketing/Business Management

Job description

Customer Relationship Manager (Key Account Manager)

Business Development Chennai fulltime

Customer Relationship Manager (Key Account Manager)

Experience: 510 years in Key Account Management, Customer Relationship Management, or B2B Sales, preferably in the Construction, PEB, or Infrastructure industry.

Education: B.E./B.Tech in Civil Engineering (Preferred); MBA in Marketing/Business Management is an added advantage.

• Serve as the primary point of contact for key clients, ensuring seamless communication, timely updates, and exceptional customer service throughout the project lifecycle.
• Build and maintain long-term client relationships, drive customer satisfaction (NPS), and identify opportunities for repeat business and upselling.
• Coordinate with internal teams including Projects, Sales, Design, Finance, and Operations to ensure timely project execution and effective issue resolution.
• Manage customer receivables, monitor account performance, prepare client reports, and ensure smooth commercial coordination.
• Drive customer retention, revenue growth, and overall account success through proactive relationship management and strategic account planning.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.