Key Accounts Manager

Growqai

Gurugram District

On-site

INR 1,200,000 - 2,200,000

Full time

23 hours ago

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Job summary

Growqai is seeking an experienced Key Account Manager – Flipkart to drive sales and GMV on the Flipkart marketplace from Gurugram. You will own the Flipkart account, coordinate with category and account managers, and oversee inventory, listings, and promotions to achieve growth targets.

The role requires 3–7 years in KAM/E‑commerce, with ideal experience in footwear or consumer goods, strong analytics, and negotiation skills. Collaboration with cross-functional teams is essential for success.

Qualifications

3–7 years in Key Account Management, E-Commerce, Marketplace Management, or Online Retail.
Prior experience handling Flipkart is strongly preferred.
Experience in footwear, fashion, apparel, lifestyle, FMCG, or consumer goods is advantageous.
Strong understanding of Flipkart marketplace operations with good MS Excel and analytics.

Responsibilities

Manage Flipkart day-to-day account operations and relationships.
Develop and maintain relationships with Flipkart buyers, category managers, and account managers.
Plan and execute promotions, monitor inventory, listings, pricing, and performance.
Coordinate with catalogue, warehouse, and finance teams on content, fulfillment, and invoices.
Analyze performance, reports, and implement actions to improve sales and margins.

Skills

Flipkart KAM

E-commerce Mgmt

Sales Growth

Business Development

Account Management

Inventory Mgmt

Commercial Negotiation

Promotional Planning

Sales Analytics

MS Excel

Cross-Functional Coordination

Retail Mgmt

E-commerce Sales

Education

Graduate in any discipline

MBA/PGDM in Sales, Marketing, E-Commerce or Business Management (advantage)

Job description

Position: Key Account Manager – Flipkart

Department: Sales / E-Commerce

Location: Gurugram

Industry: Footwear / E-Commerce

Reporting To: Business Head / Sales Head

Job Summary

We are looking for an experienced Key Account Manager – Flipkart to manage and grow the company's business on the Flipkart marketplace.The candidate will be responsible for driving sales and GMV growth, managing the Flipkart account, coordinating with category and account managers, monitoring inventory and product listings, planning promotions, and ensuring smooth day-to-day marketplace operations.

Key Responsibilities

Flipkart Account Management
Manage the day-to-day business relationship with Flipkart.
Develop and maintain strong relationships with Flipkart buyers, category managers, and

account managers.

Act as the primary point of contact for all account-related matters.
Understand Flipkart's business requirements, commercial terms, targets, and growth opportunities.
Conduct regular account reviews and prepare performance reports for management.

Sales & GMV Growth

Achieve monthly, quarterly, and annual sales and GMV targets.
Develop account-specific strategies to increase sales and market share.
Monitor GMV, revenue, sell-through, ASP, margins, and overall account performance.
Identify opportunities to expand product assortment and SKU presence.
Plan and execute seasonal sales, promotional campaigns, and marketplace events.
Analyze sales trends and implement corrective actions to improve performance.
Product & Catalogue Management
Ensure all products are correctly listed and updated on Flipkart.
Coordinate with the catalogue team for product titles, descriptions, images, attributes, pricing, and other content.
Ensure timely onboarding of new products and SKUs.
Monitor product visibility, ratings, reviews, and customer feedback.
Identify opportunities to improve product visibility and conversion.
Inventory & Order Management
Monitor inventory and product availability on Flipkart.
Coordinate with the warehouse and supply chain teams for timely replenishment.
Minimize stock-outs and ensure availability of fast-moving products.
Track orders, cancellations, returns, and fulfillment performance.
Resolve inventory and order-related issues in coordination with internal teams and Flipkart.
Commercial & Operational Management
Coordinate with Finance regarding invoices, payments, claims, deductions, and credit notes.
Monitor commissions, discounts, promotional investments, and account margins.
Support commercial negotiations with Flipkart.
Follow up on pending claims and commercial issues.
Ensure timely resolution of operational and account-related concerns.
Market & Competitor Analysis
Monitor competitor pricing, product assortment, promotions, and marketplace activities.
Analyze market trends and customer buying patterns.
Provide insights and recommendations to improve sales and product performance.
Identify new opportunities for business growth on Flipkart.
Key Performance Indicators (KPIs)
Achievement of Flipkart sales and GMV targets.
Account growth and profitability.
Sell-through and conversion.
SKU onboarding and assortment expansion.
Inventory availability and stock-out reduction.
Product visibility and performance.
Promotional campaign performance.
Order fulfillment and operational efficiency.
Timely resolution of account and commercial issues.

Candidate Profile

Experience: 3–7 years in Key Account Management, E-Commerce, Marketplace Management, or Online Retail.
Prior experience handling Flipkart is strongly preferred.
Experience in footwear, fashion, apparel, lifestyle, FMCG, or consumer goods will be an advantage.
Strong understanding of Flipkart marketplace operations.
Strong analytical, negotiation, and communication skills.
Good knowledge of MS Excel and marketplace sales analytics.
Strong stakeholder and relationship-management skills.
Ability to work with multiple internal teams and meet sales targets.

Education