Key Accounts Manager (E-commerce)

Netretail World Pvt Ltd

Ghaziabad District

On-site

INR 600,000 - 1,200,000

Full time

6 days ago

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Job summary

Netretail World Pvt Ltd in Ghaziabad is seeking an E-commerce Key Account Manager to drive growth across major online marketplaces. You will manage end-to-end marketplace performance, optimize listings, pricing, promotions, and advertising, and collaborate with cross-functional teams to maximize GMV.

The role requires 2–5 years of experience in e-commerce marketplace management, with hands-on experience on platforms such as Amazon, Flipkart, Meesho, Myntra, Nykaa, and Swiggy Instamart.

Qualifications

2–5 years of e-commerce marketplace management experience.
Experience with major marketplaces (Amazon, Flipkart, Meesho, Myntra, Nykaa).
Strong analytical and negotiation skills; data-driven decision maker.

Responsibilities

Manage day-to-day operations of assigned marketplace accounts.
Own monthly/quarterly sales performance and growth strategies.
Optimize product listings, pricing, and promotions across platforms.
Coordinate advertising campaigns and improve organic rankings.
Monitor inventory, fulfilment, and marketplace operations.
Prepare regular performance reports and provide actionable insights.
Resolve marketplace issues with cross-functional teams.

Skills

Marketplace mgmt

Analytics

Negotiation

Advertising know-how

Excel/Sheets

Pricing strategies

Communication

Multi-marketplace

Data-driven

Tools

Amazon Seller Central

Vendor Central

Job description

Job Description: E-commerce Key Account Manager
Job Title: E-commerce Key Account Manager
Department: E-commerce / Marketplace
Experience: 2 to 5 years
Location: [Ghaziabad]
Employment Type: Full-time
Reporting To: E-commerce Head / Business Head

About the Role

We are looking for a results-driven E-commerce Key Account Manager to manage and grow our business across major online marketplaces and e-commerce platforms.
The person will be responsible for end-to-end marketplace performance, including sales growth, account management, product listings, inventory planning, pricing, promotions, advertising coordination, and marketplace operations.
The ideal candidate should have strong experience working with platforms such as Amazon, Flipkart, Meesho, Myntra, Nykaa, Blinkit, Zepto, Swiggy Instamart, or other relevant marketplaces.

Key Responsibilities

1. Marketplace Account Management

Manage day-to-day operations of assigned e-commerce marketplace accounts.
Build strong relationships with marketplace account managers and category teams.
Identify opportunities to increase visibility, sales, and market share.
Coordinate with marketplace teams for promotions, campaigns, launches, and business growth.

2. Sales & Revenue Growth

Own monthly and quarterly sales performance for assigned marketplaces.
Develop and execute strategies to achieve revenue and profitability objectives.
Analyze sales trends, category performance, customer behavior, and competitor activity.
Identify new opportunities for increasing GMV, orders, average order value, and conversion.

3. Product Listing & Catalogue Management

Ensure accurate and optimized product listings, titles, descriptions, images, keywords, pricing, and attributes.
Monitor catalogue health and resolve listing/content issues.
Coordinate new product launches across marketplaces.
Improve product discoverability and conversion through catalogue optimization.

4. Pricing & Promotions

Monitor competitor pricing and marketplace price movements.
Maintain appropriate pricing across channels.
Plan and execute marketplace promotions, deals, coupons, and campaigns.
Ensure promotions are commercially viable and aligned with business objectives.

5. Advertising & Marketing

Coordinate with internal/agency teams for marketplace advertising campaigns.
Monitor advertising performance, ROAS, ACOS/TACOS, CPC, CTR, and conversion.
Recommend budget allocation and campaign improvements based on performance.
Work on improving organic rankings and overall product visibility.

6. Inventory & Operations

Closely monitor inventory levels, stock availability, ageing inventory, and sales velocity.
Coordinate with supply chain/warehouse teams to prevent stock-outs.
Track fulfilment, cancellations, returns, and other operational metrics.
Ensure marketplace orders and operational requirements are handled efficiently.

7. Analytics & Reporting

Prepare daily/weekly/monthly marketplace performance reports.
Track key metrics such as:
- GMV / Net Sales
- Orders & Units
- Conversion Rate
- Average Selling Price
- ROAS / ACOS / TACOS
- Returns & Cancellations
- Organic Ranking
- Inventory Days
- Marketplace Fees & Profitability
Provide actionable insights and recommendations to management.

8. Problem Solving

Resolve marketplace issues related to listings, pricing, inventory, payments, returns, account health, and penalties.
Work closely with finance, operations, marketing, warehouse, customer support, and product teams.

Key Skills Required

Strong understanding of e-commerce and marketplace business models
Hands-on experience with major marketplaces
Excellent analytical and problem-solving skills
Strong understanding of marketplace advertising
Knowledge of Excel / Google Sheets
Understanding of pricing, promotions, margins, and profitability
Strong communication and negotiation skills
Ability to manage multiple marketplaces and priorities simultaneously
Data-driven approach with strong commercial understanding

Preferred Experience

2-5 years of experience in e-commerce / marketplace management
Experience handling Amazon Seller Central / Vendor Central is preferred.
Experience with other marketplaces will be an advantage.
Experience in FMCG, nutrition, health & wellness, beauty, personal care, or consumer products is a plus.

KPIs for the Role

The KAM will primarily be evaluated on: