Key Accounts Manager (Leading Global Footwear Brand)

Growqai; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Growqai is seeking an experienced Key Account Manager to lead key e-commerce accounts such as Nykaa and Myntra from our Gurugram office. You will drive revenue growth, manage listings and promotions, and coordinate commercial terms with internal teams.

The role requires strong relationship management, negotiation, and analytics skills to optimize GMV and order fulfillment across platforms. Prior experience with footwear, fashion, or lifestyle brands is a plus.

Qualifications

• Experience in key account management within e-commerce or marketplace settings.
• Strong understanding of Nykaa, Myntra or similar platforms is preferred.
• Proven ability to drive revenue growth and manage strategic accounts.

Responsibilities

• Manage day-to-day relationships with Nykaa and Myntra.
• Act as primary contact for assigned accounts and coordinate with internal teams.
• Develop account plans, monitor performance, and share updates with management.

Skills

Account management

E-commerce marketplaces

Relationship management

Negotiation

Sales analytics

Job description

Job Description – Key Account Manager

Position: Key Account Manager (KAM)

Department: Sales / E-Commerce

Location: Gurugram

Industry: Footwear / Fashion / E-Commerce

Reporting To: Business Head / Sales Head

Mode: WFO | Full-time

Job Summary

We are looking for an experienced Key Account Manager (KAM) to manage and grow key e-commerce accounts, primarily Nykaa and Myntra. The candidate will be responsible for account management, revenue growth, sales planning, inventory availability, product listing, promotions, commercial coordination, and maintaining strong relationships with account/category managers.

Key Account Management

• Manage the day-to-day business and relationship with Nykaa and Myntra.
• Act as the primary point of contact for assigned accounts.
• Build and maintain strong relationships with buyers, category managers, and account

managers, and other key stakeholders.

• Understand account requirements, business plans, commercial terms, and growth

opportunities.

• Conduct regular account reviews and share performance updates with management.

Sales & Revenue Growth

• Achieve monthly, quarterly, and annual sales targets for Nykaa and Myntra.
• Prepare account-wise sales plans and strategies to drive revenue growth.
• Monitor sales, GMV/revenue, sell-through, margins, a

Inventory & Order Management

• Monitor inventory levels and product availability across Nykaa and Myntra.
• Coordinate with warehouse and operations teams for timely replenishment.
• Ensure availability of fast-moving products and minimize stock-outs.
• Track purchase orders, sales orders, returns, cancellations, and fulfillment.
• Coordinate with internal teams to ensure smooth and timely order execution.

Marketplace Management

• Monitor product listings, pricing, stock availability, product content, images, and visibility.
• Coordinate with internal teams to ensure accurate product information and catalogue

updates.

• Monitor product performance, ratings, reviews, and customer feedback.
• Track competitor pricing, product assortment, promotions, and market trends.
• Identify opportunities to improve product visibility and online sales.

Commercial & Operational Coordination

• Coordinate with Finance regarding invoices, payments, claims, credit notes, and

outstanding amounts.

• Monitor commercial terms, discounts, margins, and promotional investments.
• Follow up on account-related issues and ensure timely resolution.
• Coordinate with Sales, Finance, Warehouse, Marketing, Catalogue, and Operations teams.

Business Development

• Identify opportunities to increase the business within Nykaa and Myntra.
• Expand product categories and SKU presence across the platforms.
• Identify new business opportunities and potential strategic accounts.
• Build long-term relationships with key account stakeholders.
• Prepare account plans and business proposals as required.

Key Performance Indicators (KPIs)

• Achievement of Nykaa and Myntra sales/revenue targets.
• Account-wise growth and profitability.
• GMV/revenue and sell-through.
• New SKU/product onboarding.
• Inventory availability and stock-out reduction.
• Product visibility and listing quality.
• Promotional campaign performance.
• Order fulfillment and operational efficiency.
• Account relationship management.

Candidate Profile

• Experience: 3+ years in key account management, e-commerce, and marketplaces
• Management, Modern Trade, or Retail Sales.
• Prior experience handling Nykaa and/or Myntra is strongly preferred.
• Experience in footwear, fashion, apparel, lifestyle, beauty, FMCG, or consumer
• Products will be an advantage.
• Strong understanding of e-commerce marketplace operations.
• Strong analytical, negotiation, and relationship-management skills.
• Good knowledge of sales reports, Excel, and marketplace data.
• Strong communication and stakeholder-management skills.
• Ability to work with multiple internal teams and meet sales targets.

Skills: account management,operations,sales,revenue growth,e-commerce,revenue