Key Accounts Manager

Startek (Aegis Customer Support Services Pvt. Ltd.); Kanpur; On-site; INR 500,000 - 800,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) seeks a strategy and growth-focused professional in Kanpur to develop scalable business models, co-own category P&L, and drive revenue targets. The role emphasizes vendor relations, market analysis, and portfolio optimization.

Ideal candidates will have MBA or equivalent and at least 1 year in e-commerce marketplaces, with strong analytics, communication, and cross-team collaboration skills to execute initiatives and improve customer experience.

Qualifications

• MBA/Graduate with minimum 1 year of experience in e-commerce Marketplace.
• Strong analytical and problem-solving ability.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with bias for action.
• Ability to collaborate across teams and drive execution.

Responsibilities

• Develop and implement scalable business models.
• Co-own category P&L and deliver revenue/profitability targets.
• Identify growth opportunities based on customer insights and market trends.
• Negotiate terms of trade, pricing, and promotions.
• Ensure vendor engagement in category innovation and customer experience.
• Track short- and long-term market trends.

Skills

Analytics

Problem solving

Communication

Interpersonal skills

Customer-centric mindset

Collaboration

Education

MBA or Graduate in relevant field

Job description

Role & responsibilities

• Business Strategy & Growth
  • Develop and implement scalable business models.
  • Co-own category P&L and deliver revenue/profitability targets.
  • Identify growth opportunities based on customer insights and market trends.
• Vendor & Partner Management
  • Build and maintain long-term strategic relationships with vendors.
  • Negotiate terms of trade, pricing, and promotions.
  • Ensure vendor engagement in category innovation and customer experience.
• Market & Competition Analysis
  • Track short- and long-term market trends.
  • Benchmark against competitors (online & offline).
  • Implement industry best practices to influence market dynamics.
• Assortment & Offers
  • Drive portfolio management for optimal product mix.
  • Collaborate with brands for promotions and campaigns.
  • Optimize buying costs to ensure Flipkarts competitive edge.
• Purchasing & Inventory
  • Plan and manage inventory to balance working capital and availability.
  • Develop purchase strategies with brands for best selection, cost, and service

Preferred candidate profile

Qualifications

• Education: MBA/ Graduate with minimum 1 year of Experience in e-commerce Market Place.

• Skills:
• Strong analytical and problem-solving ability.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with bias for action.
• Ability to collaborate across teams and drive execution.