Key Accounts Manager

Petpooja; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Petpooja is seeking an Account Manager in Chennai to manage a portfolio of clients and drive overall health, growth, and renewals. You will influence usage metrics, monthly recurring revenue, and retention while delivering consultative growth for our product suite.

You will partner with internal teams to ensure top-notch service, surface market insights, and generate referral opportunities from an existing client base.

Qualifications

• Experience in managing portfolios and driving client success.
• Ability to analyze usage metrics and revenue impact.
• Strong communication and stakeholder management skills.

Responsibilities

• Be the primary POC for the client and maintain overall portfolio health.
• Influence key metrics: Usage Metrics, MRR, NPS, and retention.
• Advise clients on growing their business using Petpooja products & services.
• Ensure timely renewals of products and services.
• Identify needs and opportunities for up-sell/cross-sell of relevant products.
• Collaborate with internal teams to deliver top-notch service and support.
• Provide market insights to the Tech team to improve product offerings.
• Generate referral leads from the existing client portfolio.
• Demonstrate exceptional presentation and people skills to handle client challenges.

Skills

Account management

Client relationship

Upsell/cross-sell

Presentation skills

Job description

Location: Chennai

Language Preferred: Tamil, Telugu, Malayalam, Hindi, English

Roles and Responsibilities:

As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned

Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention

Use a consultative approach to help clients grow their business using Petpooja products & services

Ensure timely renewals of products & services

Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products

Collaborate with Internal Teams to ensure top-notch service & support

Give market insights/feedback of the product to the Tech team to enhance the product offerings

Generate referral leads from your existing portfolio of clients

Requires exceptional presentation & people skills to navigate different customer challenges.

Additional Qualification and Skills:

Ability to plan, manage & report on business metrics