Key Accounts Manager

Petpooja; Ahmedabad District; On-site; INR 495,000 - 605,000; Full time

Job summary

Petpooja is seeking a Key Accounts Manager in Ahmedabad to own the health of the client portfolio and drive growth across products and services. You will influence usage metrics, MRR, NPS, and retention through consultative engagement and timely renewals.

You will Up-sell/cross-sell relevant offerings, collaborate with internal teams, and provide market feedback to improve the product. Strong presentation and people skills are essential.

Qualifications

• Ability to plan, manage & report on business metrics.

Responsibilities

• As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned.
• Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
• Use a consultative approach to help clients grow their business using Petpooja products & services
• Ensure timely renewals of products & services
• Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
• Collaborate with Internal Teams to ensure top-notch service & support
• Give market insights/feedback of the product to the Tech team to enhance the product offerings
• Generate referral leads from your existing portfolio of clients
• Requires exceptional presentation & people skills to navigate different customer challenges.

Skills

Business metrics

Job description

Department: Key Account Management

Designation: Key Accounts Manager

Salary: 5.5 LPA CTC PA

Roles and Responsibilities:

• As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
• Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
• Use a consultative approach to help clients grow their business using Petpooja products & services
• Ensure timely renewals of products & services
• Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
• Collaborate with Internal Teams to ensure top-notch service & support
• Give market insights/feedback of the product to the Tech team to enhance the product offerings
• Generate referral leads from your existing portfolio of clients
• Requires exceptional presentation & people skills to navigate different customer challenges.

Additional Qualification and Skills:

• Ability to plan, manage & report on business metrics