Key Accounts Manager

Virtual Studio; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

5-Day Working Week

Learning & Development

International Exposure

Collaborative Environment

Ownership & Growth

Job summary

Virtual Studio in Ahmedabad is seeking a Key Account Executive to manage US-based accounts during the night shift. The role requires 1–2 years of relevant experience and US calling exposure, with strong communication and relationship-building skills.

This on-site position offers opportunities to coordinate with internal teams and drive client satisfaction. The candidate will engage with clients, follow up on requirements, and ensure timely responses while maintaining accurate records of

Qualifications

• 1–2 years of experience in key account management, client servicing, or related roles.
• Experience with US calling is required.
• Strong verbal communication and interpersonal skills.
• Ability to build and maintain professional client relationships.
• Strong follow-up, coordination, and organizational skills.

Responsibilities

• Communicate with US-based clients via calls and other channels.
• Build and maintain professional relationships with existing clients.
• Understand client requirements and coordinate follow-ups.
• Maintain regular communication to support engagement and satisfaction.
• Coordinate with internal stakeholders to communicate client requirements and follow-ups.
• Maintain records of client interactions and follow-ups.
• Identify opportunities to strengthen client relationships and support account activities.
• Handle client queries professionally and elevate issues as needed.
• Ensure timely follow-up on commitments and communications.

Skills

US calling

Verbal communication

Client relationship management

Organizational skills

Night shift readiness

On-site work

Job description

About the Opportunity

• Position: Key Account Manager
• Department: Not specified
• Location: Not specified
• Work Model: On-Site
• Experience: 36 Years
• Shift Timing: 6:00 PM to 3:00 AM
• US Calling Experience: Required
• Cab Service: Not Provided

About the Role

We are looking for a Key Account Executive with 1–2 years of experience and US calling exposure. The role involves communicating with clients, maintaining professional relationships, following up on client requirements, and supporting account-related activities.

The ideal candidate should have strong verbal communication skills, a customer-focused approach, and the ability to communicate effectively with US-based clients during the assigned night shift.

Key Responsibilities

• Communicate with US-based clients through calls and other communication channels.
• Build and maintain professional relationships with existing clients.
• Understand client requirements and coordinate follow-ups to address their queries.
• Maintain regular communication with clients to support engagement and satisfaction.
• Coordinate with internal stakeholders to communicate client requirements and support timely follow-ups.
• Maintain accurate records of client interactions, discussions, and follow-up activities.
• Identify opportunities to strengthen client relationships and support account-related business activities.
• Handle client queries professionally and elevate issues to the relevant team when required.
• Ensure timely follow-up on commitments and maintain effective client communication.

What We're Looking For

Required Qualifications and Skills

• 1–2 years of relevant experience in key account management, client servicing, customer relationship management, or a related role.
• Previous experience with US calling.
• Excellent verbal communication and interpersonal skills.
• Ability to build and maintain professional client relationships.
• Strong follow-up, coordination, and organizational skills.
• Customer-focused attitude with a professional approach to handling queries.
• Willingness to work on-site during the 6:00 PM to 3:00 AM shift.
• Willingness to commute independently, as cab service is not provided.

Why Join VBS?

• 5-Day Working Week: A structured working environment.
• Learning & Development: Opportunities to strengthen professional and communication skills.
• International Exposure: Work in an organization serving clients across the USA, UK, Canada, and Australia.
• Collaborative Environment: Coordinate with professionals across different functions.
• Ownership & Growth: Opportunities to develop client management and relationship-building capabilities.