Key Accounts Manager (Travel Operations)

Fabhotels; Mumbai; Hybrid; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

6-day workweek

Growth opportunities

Impactful projects

Job summary

Fabhotels in Mumbai invites a results-driven Key Account Manager to steward multiple key accounts and manage the complete client lifecycle, including travel planning, bookings, and post-transaction support. You will build strong client relationships, deliver best travel options, coordinate with internal teams to grow sales, and provide proactive, courteous service.

Ideal candidates have 2–6 years in B2B travel sales/ops, mandatory Galileo experience, strong negotiation and communication skills,

Qualifications

• 2-6 years of relevant experience in B2B and Travel Sales/Ops.
• Prior experience in Galileo is mandatory.
• Demonstrated level of success in the development of client relationships.
• High energy and drive with good negotiation skills.
• Strong oral and written communication skills with capacity to conduct both formal and informal presentations to clients and prospects.
• Willingness to travel extensively across the region

Responsibilities

• Establish and maintain a trusting and supportive relationship with clients.
• Work with clients to help them plan and book their travel needs.
• Build value for the client experience and service.
• Researching and selecting the best options for their travel arrangements, booking flights, hotels, car rentals, and other services, and providing advice and assistance throughout the travel planning process.
• Develop account and opportunity plans to coordinate the team to grow sales to advance and deliver results.
• Providing excellent customer service and problem-solving skills to ensure that clients have a pleasant and stress-free experience.
• Requires keeping up to date on market trends and rates in order to provide the best possible advice to clients.
• Involves managing client accounts and providing detailed invoices and records of all travel arrangements.

Skills

Galileo proficiency

B2B travel sales

Client relationship development

Negotiation skills

Communication skills

Willingness to travel

Job description

We are looking for a dedicated Key Account Manager to oversee multiple key accounts, managing the entire client relationship lifecycle. role requires proactive communication and strategic planning to ensure client satisfaction, and corporate travel arrangement.

Key Responsibilities:

• establish and maintain a trusting and supportive relationship with clients
• working with clients to help them plan and book their travel needs
• build value for the client experience and service
• researching and selecting the best options for their travel arrangements, booking flights, hotels, car rentals, and other services, and providing advice and assistance throughout the travel planning process
• develop account and opportunity plans to coordinate the team to grow sales to advance and deliver results
• providing excellent customer service and problem-solving skills to ensure that clients have a pleasant and stress-free experience
• requires keeping up to date on market trends and rates in order to provide the best possible advice to clients
• involves managing client accounts and providing detailed invoices and records of all travel arrangements.

Preferred candidate profile

• 2-6 years of relevant experience in B2B and Travel Sales/Ops
• Prior experience in Galileo is mandatory
• Demonstrated level of success in the development of client relationships
• High energy and drive with good negotiation skills
• Strong oral and written communication skills with capacity to conduct both formal and informal presentations to clients and prospects
• Willingness to travel extensively across the region

Perks

• Workweek: 6 working days; rotational shifts
• Learning & Growth: Experience a steep learning curve paired with 360-degree exposure to various aspects of our operations.
• Impactful Role: Collaborate with the leadership team on multiple projects that directly impact customer experience and business growth.

Location: Andheri East, Mumbai