International Outbound Calling | Account Manager

Midland Credit Management India Private Limited; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Transportation Services

Meal Facilities

Career Growth Opportunities

Captive Unit Advantage

Continuous Learning

Job summary

Midland Credit Management India Private Limited seeks a detail-oriented professional for international outbound voice support for US customers. The role requires graduation and at least 1 year of pure voice experience within international processes.

You will handle calls, maintain records, and ensure quality and compliance while working with a team in a fast-paced environment. Strong English communication, negotiation skills, and time management are essential to succeed.

Qualifications

• Graduation is mandatory
• Minimum 1 year of core International VOICE process experience (pure voice)
• Experience in International processes (Collections or Non Collections)
• Backend, blended experience is not eligible
• Candidate must have all relevant documents from last 1 year of experience

Responsibilities

• Handle international outbound voice calls professionally for US customers
• Deliver high quality customer interactions while meeting defined quality and compliance standards
• Negotiate and resolve customer queries or issues within agreed timelines
• Maintain accurate and complete documentation of customer interactions in internal systems
• Manage call volumes efficiently while maintaining a high level of customer satisfaction
• Work collaboratively with team members and elevate issues when required
• Demonstrate flexibility to handle a fast paced and demanding work environment
• Participate in training, feedback, and coaching sessions for continuous performance improvement

Skills

English Communication

Negotiation Skills

PC Basics

Time Management

Multitasking

Call Etiquette

Education

Graduation

Job description

Key Responsibilities

• Handle international outbound voice calls professionally for US customers.
• Deliver high quality customer interactions while meeting defined quality and compliance standards.
• Effectively negotiate and resolve customer queries or issues within agreed timelines.
• Maintain accurate and complete documentation of customer interactions in internal systems.
• Manage call volumes efficiently while maintaining a high level of customer satisfaction.
• Work collaboratively with team members and elevate issues when required.
• Demonstrate flexibility to handle a fast paced and demanding work environment.
• Participate in training, feedback, and coaching sessions for continuous performance improvement.

Experience

• Graduation is mandatory (no undergraduates).
• Minimum 1 year of core International VOICE process experience (pure voice only).
• Experience in International processes (Collections or Non Collections).
• Backend, blended experience is not eligible.
• Candidate must have all relevant documents from last 1 year of experience.

Skills Required

• Excellent verbal and written English communication skills.
• Good negotiation skills.
• Basic PC and system navigation knowledge.
• Strong time management and organizational skills.
• Ability to handle multiple tasks while maintaining accuracy.
• Professional call etiquette with a customer-centric approach.2

Perks and Benefits

• Transportation Services: Convenient and reliable commute options to ensure a hassle-free journey to and from work.
• Meal Facilities: Nutritious and delicious meals provided to keep you energized throughout the day.
• Career Growth Opportunities: Clear pathways for professional development and advancement within the organization.
• Captive Unit Advantage: Work in a stable, secure environment with long-term projects and consistent workflow.
• Continuous Learning: Access to training programs, workshops, and resources to support your personal and professional growth.