Key Accounts Executive

Gulati Auto Electricals; Delhi Cantonment; On-site; INR 360,000 - 480,000; Full time

Job summary

Gulati Auto Electricals invites applications for a Key Account Manager Sales Support & Business Development. The role focuses on servicing OE customers and aftermarket dealers, managing day-to-day sales support and coordination, and driving new business opportunities in the automotive components space.

With 2–3 years of experience, you will handle order follow-up, processing, dispatch coordination, payment follow-ups, and regular customer communications.

Qualifications

• 2–3 years experience in automotive sales support or related role.
• Experience handling OE customers and aftermarket dealers preferred.
• Strong communication and follow-up skills are essential for timely order execution.

Responsibilities

• Handle OE customers and aftermarket dealers for day-to-day sales support and coordination.
• Manage order follow-up, order processing, dispatch coordination, and delivery tracking.
• Coordinate with internal sales, production, dispatch, accounts, and logistics teams to ensure timely order execution.
• Follow up for pending payments, statements of accounts, and reconciliation with customers.
• Maintain regular communication with customers via emails, calls, and reports.
• Prepare and share order status, outstanding, payment, and sales reports.
• Develop strong customer relationships and ensure timely resolution of queries/issues.
• Support new business development, customer acquisition, product introduction, and follow-ups for new requirements.
• Track customer requirements, quotations, enquiries, and ensure timely follow-up for conversion.
• Coordinate internally for new orders, samples, pricing, approvals, and commercial requirements.
• Ensure accurate documentation and timely closure of customer-related activities.

Skills

Customer handling

Communication

Follow-up

Coordination

Target-oriented

Tools

MS Excel

Email

Sales reports

Job description

Role & responsibilities

Key Account Manager Sales Support & Business Development

Experience: 2–3 years minimum

Industry: Automotive / Auto Components preferred

Key Responsibilities:

• Handle OE customers and aftermarket dealers for day-to-day sales support and coordination.


• Manage order follow-up, order processing, dispatch coordination, and delivery tracking.


• Coordinate with internal sales, production, dispatch, accounts, and logistics teams to ensure timely order execution.


• Follow up for pending payments, statement of accounts, outstanding clearance, and reconciliation with customers.


• Maintain regular communication with customers through emails, calls, and reports.


• Prepare and share order status, outstanding, payment, and sales reports.


• Develop strong customer relationships and ensure timely resolution of customer queries/issues.


• Support new business development, customer acquisition, product introduction, and follow-ups for new requirements.


• Track customer requirements, quotations, enquiries, and ensure timely follow-up for conversion.


• Coordinate internally for new orders, samples, pricing, approvals, and commercial requirements.


• Ensure accurate documentation and timely closure of customer-related activities.

Key Skills:

• Excellent customer handling & communication skills


• Strong follow-up and coordination skills


• Good knowledge of MS Excel, email communication, and sales reports


• Strong commercial understanding of orders, payments, outstanding, and statements


• Proactive, organized, and target-oriented approach

Preferred Candidate:

Experience in automotive/OE customers, aftermarket distribution, or auto-component sales support will be preferred.