Key Account Manager - Quick Commerce

FABINDIA LIMITED; Faridabad District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

FABINDIA LIMITED is seeking a seasoned Ecommerce Operations and Growth professional to own account performance across online partners, drive revenue and optimize pricing, assortment and forecasting. You will collaborate with cross-functional teams to execute promotions, launches and operational plans, while ensuring catalog quality and customer experience.

You will leverage analytics, dashboards and reporting to track KPIs, identify opportunities, and scale growth across multiple channels in a

Qualifications

• Experience in online sales growth and ecommerce operations.
• Strong account management, business planning and performance marketing.
• Good analytical skills with Excel, dashboards and reporting tools.
• Understanding of catalog management, conversion optimization and digital merchandising.

Responsibilities

• Own overall business performance across key online accounts and drive revenue growth.
• Manage sales planning, pricing strategy, profitability, assortment planning, and forecasting.
• Track category performance, pricing dynamics, and customer trends to drive decisions.
• Build and maintain relationships with account managers and cross-functional teams.
• Plan and execute platform advertising campaigns to improve visibility and conversions.
• Build and track key KPIs through dashboards and reports.
• Understand customer purchase behavior and improve customer journey.

Skills

Ecommerce operations

Account management

Performance marketing

Stakeholder management

Analytical skills

Communication

Tools

Excel

Job description

• Own overall business performance across key online accounts and drive sustainable revenue growth
• Manage sales planning, pricing strategy, profitability, assortment planning, and business forecasting
• Track category performance, competitor activity, pricing dynamics, and customer trends to drive faster decision-making
• Identify growth opportunities through promotions, visibility, and strategic planning

Account Management & Operations

• Build and maintain strong relationships with account managers and internal cross-functional teams
• Ensure smooth execution of business plans, promotions, launches, and operational activities
• Monitor inventory health, stock availability, fill rates, returns, and supply chain coordination
• Drive timely resolution of operational and account-related issues

Performance Marketing & Visibility

• Plan and execute platform advertising campaigns to improve visibility, traffic, and conversions
• Optimize media spends and campaign performance to improve ROAS and overall efficiency
• Execute seasonal campaigns, sale events, and growth initiatives aligned with business objectives
• Monitor keyword rankings, share of visibility, and content performance

Data & Analytics

• Build and track key business KPIs through dashboards and reports
• Analyze sales trends, customer behavior, conversion metrics, and campaign performance
• Generate actionable insights to improve growth, profitability, and operational efficiency
• Conduct A/B testing across content, pricing, creatives, and promotions
• Ensure strong catalog hygiene and high-quality product content across all listings
• Optimize product listings for discoverability, conversion, and customer experience
• Drive improvements through enhanced content, keywords, images, and product page optimization
• Coordinate cataloging activities including product uploads, content updates, and listing management

Customer & Growth Strategy

• Understand customer purchase behavior, pricing sensitivity, and product preferences
• Support customer acquisition, retention, and repeat purchase initiatives
• Work closely with marketing and category teams to improve customer journey and engagement
• Identify opportunities to improve ratings, reviews, and overall customer satisfaction
• Manage, improve, and optimize different business models including OR, SOR, and Omni operations
• Drive efficiency across pricing, inventory flow, fulfillment, and profitability within each business model
• Coordinate with internal stakeholders and partners to ensure smooth execution and scalability of business operations
• Identify opportunities to improve operational performance, customer experience, and revenue contribution across channels
• Monitor performance metrics and implement process improvements to enhance overall business efficiency

Automation & Process Improvement

• Improve reporting accuracy and operational efficiency through automation and process optimization
• Streamline workflows for sales tracking, inventory management, and performance reporting
• Collaborate with internal stakeholders to drive scalable growth initiatives

Preferred Skills & Experience: Minimum 6-7 years of experience in below skills.

• Strong understanding of eCommerce business operations and online sales growth
• Experience in account management, business planning, and performance marketing
• Good analytical skills with hands-on experience in Excel, dashboards, and reporting tools
• Strong understanding of catalog management, conversion optimization, and digital merchandising
• Ability to manage multiple stakeholders and work in a fast-paced environment
• Strong communication, ownership, and problem-solving skills