Key Accounts Manager

Fabindia; Faridabad District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Fabindia in India is seeking a highly driven Key Accounts Manager - E Commerce to oversee accounts on Blinkit, Amazon, Myntra and Flipkart, with a strong focus on data and process efficiency.

The role centers on managing reporting, coordinating with merchandising, operations and marketing, and ensuring timely order fulfillment, returns and updates to product listings.

Qualifications

• Strong Excel skills with attention to detail.
• Ability to coordinate cross-functionally across teams.

Responsibilities

• Reporting & Data Management: Maintain and update daily/weekly performance reports (sales, sell-through, marketing).
• Cross-functional Coordination: Liaise with merchandising, operations, PSC & marketing teams to ensure alignment.
• Returns & Vendor Management: Track returns and coordinate resolution with channel partners; ensure timely closure of discrepancies.
• Order Fulfillment & Logistics Coordination: Ensure timely PO processing; coordinate with Ops and logistics to track delivery and resolve issues.
• Marketplace Operations: Manage product listings across quick commerce channels and coordinate with catalog team for updates.

Skills

Excel

Tools

Excel

Job description

Role Overview: We are looking for a highly driven

Key Accounts Manager - E Commerce (Accounts- Blinkit, Amazon, Myntra, Flipkart )

Operations to support and streamline day-to day operations across multiple quick-commerce channels. The fundamental requirement for the role is strong Excel skills, along with attention to detail, and the ability to coordinate cross-functionally to ensure seamless process flow.

Key Responsibilities:

1. Reporting & Data Management

• Maintain and update daily/weekly performance reports - sales, sell-through, marketing etc
• Track sales, inventory, and order metrics across channels
• Support data-driven decision-making through accurate reporting

2. Cross-functional Coordination

• Liaise with merchandising, operations, PSC & marketing teams
• Ensure alignment across teams for smooth operations

3. Returns & Vendor Management

• Track returns (RTV & RTO) and coordinate resolution with channel partners
• Ensure timely closure of discrepancies and claims
• Maintain vendor communication for operational efficiency

4. Order Fulfillment & Logistics Coordination

• Ensure timely PO processing
• Work closely with Ops and logistics teams to ensure timely dispatch & track delivery
• Resolve operational issues related to delays, returns, and cancellations

5. Marketplace Operations

• Manage product listings across multiple quick commerce channels
• Ensure in sync with the catalog team for accurate cataloging, pricing, and product information updates
• Coordinate with internal teams for new product introductions and updates
• Support execution of marketing activations, promotions, offers, and new product initiatives .