Key Account Manager

Cushman & Wakefield; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Job summary

Cushman & Wakefield in Gurgaon, India, is seeking a driven Key Account Manager to manage strategic client relationships and drive revenue growth. You will craft account plans, coordinate cross-functional teams, and deliver tailored solutions that enhance client value.

The role requires strong negotiation, data analysis, and CRM proficiency to monitor performance and provide actionable insights for business decisions.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in account management or client servicing.
• Strong negotiation and communication skills.
• Ability to analyze data and prepare strategic plans.
• Proficiency in CRM tools and MS Office.

Responsibilities

• Build and maintain strong relationships with key accounts to ensure long-term engagement and loyalty.
• Develop account plans, identify upselling/cross-selling opportunities, and achieve revenue targets.
• Act as the primary point of contact for client queries, issue resolution, and service delivery.
• Monitor account performance, prepare reports, and provide insights for business decisions.
• Collaborate with internal teams (sales, operations, finance) to deliver customized solutions for clients.

Skills

Negotiation

Communication

Data analysis

Strategic planning

Education

Bachelor's degree in Business Administration/Marketing

Tools

CRM tools

MS Office

Job description

Job Description:

Job Title

Key Account Manager

Job Description Summary

Job Description

About the Role:

• Client Relationship Management: Build and maintain strong relationships with key accounts to ensure long‑term engagement and loyalty.
• Account Strategy & Growth: Develop account plans, identify upselling/cross‑selling opportunities, and achieve revenue targets.
• Operational Coordination: Act as the primary point of contact for client queries, issue resolution, and service delivery.
• Reporting & Analysis: Monitor account performance, prepare reports, and provide insights for business decisions.
• Collaboration: Work closely with internal teams (sales, operations, finance) to deliver customized solutions for clients.

About You:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in account management or client servicing.
• Strong negotiation and communication skills.
• Ability to analyze data and prepare strategic plans.
• Proficiency in CRM tools and MS Office.

INCO: “Cushman & Wakefield”