Key Account Manager

C&W Services (S); Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Kushman & Wakefield is seeking a Key Account Manager in Gurugram to manage key client relationships, drive account growth, and coordinate cross-functional service delivery. You will develop strategic plans, analyze data, and act as the main liaison for client satisfaction and revenue targets.

The role requires a business-focused candidate with experience in account management, strong negotiation and communication skills, and proficiency in CRM tools and MS Office. This position is based in India.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in account management or client servicing.
• Strong negotiation and communication skills.
• Ability to analyze data and prepare strategic plans.
• Proficiency in CRM tools and MS Office.

Responsibilities

• Build and maintain strong relationships with key accounts to ensure long-term engagement.
• Develop account plans and identify upselling opportunities to achieve revenue targets.
• Serve as the primary contact for client queries, resolution, and service delivery.
• Monitor performance, prepare reports, and provide insights for decisions.
• Collaborate with sales, operations, and finance to deliver customized solutions.

Skills

Account management

Negotiation

Communication

Data analysis

Strategic planning

Education

Bachelor's degree

Tools

CRM tools

MS Office

Job description

Job Title

Key Account Manager

Job Description

About the Role:

• Client Relationship Management: Build and maintain strong relationships with key accounts to ensure long-term engagement and loyalty.


• Account Strategy & Growth: Develop account plans, identify upselling/cross-selling opportunities, and achieve revenue targets.


• Operational Coordination: Act as the primary point of contact for client queries, issue resolution, and service delivery.


• Reporting & Analysis: Monitor account performance, prepare reports, and provide insights for business decisions.


• Collaboration: Work closely with internal teams (sales, operations, finance) to deliver customized solutions for clients.

About You:

• Bachelor's degree in Business Administration, Marketing, or related field.


• Proven experience in account management or client servicing.


• Strong negotiation and communication skills.


• Ability to analyze data and prepare strategic plans.


• Proficiency in CRM tools and MS Office.

INCO: \"Cushman & Wakefield\"