Key Account Manager

Swageazy; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

Swageazy in Bengaluru is seeking a client-facing sales professional to articulate the business value of self-service solutions. You will understand diverse industries, capture opportunities, build relationships, and align solutions with customer objectives.

You will forecast opportunities, develop account plans, prepare presentations, coordinate resources for pre-sales and post-sales activities, and maintain a high degree of customer orientation, owning and resolving issues using internal

Responsibilities

• Understand comprehensive knowledge of clients.
• Clearly communicate the benefits of self-service solutions to business users.
• Track and manage opportunities throughout the sales funnel.
• Ensure accurate and timely updates in the sales pipeline.
• Foster strong, long-term relationships with customers.
• Enhance customer satisfaction through proactive engagement and support.
• Match customer business goals with appropriate self-service solutions.
• Demonstrate how these solutions deliver tangible value to the customer.
• Evaluate potential risks and opportunities.
• Provide accurate sales forecasts to guide strategic planning.
• Create detailed account and customer opportunity plans.
• Prepare and deliver high-quality presentations and proposals.
• Ensure all pre-sales, installation, and service activities are completed on time.
• Maintain superior quality in all customer interactions and follow-ups.
• Exhibit exceptional customer service skills.
• Own and resolve customer issues, leveraging internal systems for effective problem-solving.

Job description

Key Responsibilities :

Understand Diverse Industries and Articulate Business Value :

• Gain comprehensive knowledge of clients.
• Clearly communicate the benefits of self-service solutions to business users.

Capture and Update Sales Opportunities :

• Track and manage opportunities throughout the sales funnel.
• Ensure accurate and timely updates in the sales pipeline.

Build and Maintain Strong Customer Relationships :

• Foster strong, long-term relationships with customers.
• Enhance customer satisfaction through proactive engagement and support.

Align Solutions with Customer Objectives :

• Match customer business goals with appropriate self-service solutions.
• Demonstrate how these solutions deliver tangible value to the customer.

Conduct Opportunity Risk Assessments and Forecasting :

• Evaluate potential risks and opportunities.
• Provide accurate sales forecasts to guide strategic planning.

Develop and Present Professional Materials :

• Create detailed account and customer opportunity plans.
• Prepare and deliver high-quality presentations and proposals.

Coordinate Resources for Pre-sales and Post-sales Activities :

• Ensure all pre-sales, installation, and service activities are completed on time.
• Maintain superior quality in all customer interactions and follow-ups.

Maintain a High Degree of Customer Orientation :

• Exhibit exceptional customer service skills.
• Own and resolve customer issues, leveraging internal systems for effective problem-solving.