Account Manager

INNOPPL IT SERVICES; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

INNOPPL IT SERVICES is seeking an Account Manager cum Pre-Sales Manager responsible for managing client relationships and proposing suitable solutions to drive revenue. You will act as the primary contact for clients, ensuring satisfaction, conducting business reviews, and collaborating with internal teams for successful project delivery.

This role demands strong skills in client management, solution selling, and a good grasp of CRM tools like HubSpot and Salesforce. A focus on long-term customer satisfaction and growth is essential.

Responsibilities

• Manage and nurture relationships with existing clients.
• Act as the primary point of contact for customer communication.
• Understand client business goals and identify growth opportunities.
• Ensure customer satisfaction and timely issue resolution.
• Conduct regular business reviews and account health checks.
• Drive account renewals, upselling, and cross-selling opportunities.
• Coordinate with internal teams to ensure successful project delivery.
• Maintain CRM records and prepare account reports.
• Understand customer requirements and business challenges.
• Prepare proposals, presentations, and solution documents.
• Work closely with technical teams to design suitable solutions.
• Deliver product demonstrations and client presentations.
• Estimate project scope, effort, timelines, and pricing.
• Support sales team during negotiations and deal closures.

Skills

Client Relationship Management

Solution Selling

Business Analysis

Proposal Writing

Presentation & Communication Skills

Negotiation & Stakeholder Management

CRM Tools (HubSpot, Salesforce, Zoho)

IT Services/Product Knowledge

Tools

HubSpot

Salesforce

Zoho

Job description

An Account Manager cum Pre‑Sales Manager is responsible for managing client relationships, identifying business opportunities, understanding customer requirements, proposing suitable solutions, and supporting the sales team in converting opportunities into successful deals while ensuring long‑term customer satisfaction and revenue growth.

Account Management Responsibilities

• Manage and nurture relationships with existing clients.
• Act as the primary point of contact for customer communication.
• Understand client business goals and identify growth opportunities.
• Ensure customer satisfaction and timely issue resolution.
• Conduct regular business reviews and account health checks.
• Drive account renewals, upselling, and cross‑selling opportunities.
• Coordinate with internal teams to ensure successful project delivery.
• Maintain CRM records and prepare account reports.

Pre‑Sales Responsibilities

• Understand customer requirements and business challenges.
• Conduct discovery calls and requirement‑gathering sessions.
• Prepare proposals, presentations, and solution documents.
• Work closely with technical teams to design suitable solutions.
• Deliver product demonstrations and client presentations.
• Respond to RFPs, RFIs, and tender documents.
• Estimate project scope, effort, timelines, and pricing.
• Support the sales team during negotiations and deal closures.

Key Skills Required

• Client Relationship Management
• Solution Selling
• Business Analysis
• Proposal Writing
• Presentation & Communication Skills
• Negotiation & Stakeholder Management
• CRM Tools (HubSpot, Salesforce, Zoho, etc.)
• IT Services/Product Knowledge

Key KPIs

• Customer Retention Rate
• Account Revenue Growth
• Upsell/Cross‑sell Revenue
• Customer Satisfaction (CSAT)
• Proposal-to-Win Ratio
• Deal Closure Rate
• Renewal Success Rate
• Client Meeting and Engagement Metrics