Key Account Manager

MTG Learning Media Pvt. Ltd. (MTG Books); Gurugram District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

MTG Learning Media Pvt. Ltd. (MTG Books) is seeking a proactive Key Account Manager to manage a portfolio of strategic clients in a fast-paced environment. You will own revenue growth, profitability, and end-to-end account delivery while leveraging advanced Excel for forecasts and dashboards.

You will develop and execute strategic plans, identify upsell opportunities, and collaborate with cross-functional teams to meet client commitments and drive retention.

Qualifications

• Serve as the primary contact for 100–150 key accounts and build strong relationships.
• Own PL accountability for assigned accounts to drive revenue growth and profitability.
• Prepare and present forecasts, dashboards, and insights using advanced Excel.
• Develop and execute strategic account plans to meet growth and retention targets.
• Identify upsell and cross-sell opportunities within existing accounts.
• Coordinate with internal teams to ensure timely delivery and execution.
• Monitor account performance metrics, trends, risks, and opportunities; take corrective actions.
• Conduct regular business reviews with clients and internal leadership.
• Address client issues proactively to ensure satisfaction and retention.
• Maintain accurate CRM records, pipeline visibility, and account documentation; stay updated on market trends.
• Demonstrate cross-functional collaboration and cultural fit in a dynamic team environment.
• Collaborate with IT, sales, marketing, product, operations, and finance for seamless delivery.

Responsibilities

• Manage 100–150 key accounts and build lasting relationships.
• Drive revenue growth and profitability for assigned accounts.
• Prepare forecasts and dashboards using Excel; provide actionable insights.
• Develop strategic plans to achieve growth targets and retention goals.
• Identify upsell/cross-sell opportunities within existing accounts.
• Coordinate with internal teams to ensure timely delivery of commitments.
• Monitor performance metrics, trends, risks, and opportunities; take corrective actions.

Skills

Client relationship management

Strategic account planning

Financial forecasting

Excel dashboards

Stakeholder management

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM software (Salesforce)

Job description

Key Account Manager Job Description (SOF)

• Serve as the primary point of contact for a portfolio of 100150 key accounts, building strong, long-term client relationships.
• Own overall PL accountability for all assigned accounts drive revenue growth, control costs, and maximize profitability.
• Prepare and present financial forecasts, performance reports, dashboards, and insights using advanced Excel skills.
• Develop and execute strategic account plans to meet growth targets, retention goals, and business objectives.
• Identify upsell, cross-sell, and expansion opportunities within existing accounts to increase share-of-wallet.
• Coordinate with internal teams (sales, marketing, operations, product, delivery) to ensure timely delivery and execution of client commitments.
• Monitor and analyse key account performance metrics, trends, risks, and opportunities; take corrective actions where needed.
• Conduct regular business reviews and strategy discussions with clients and internal senior leadership.
• Address client issues proactively and ensure high levels of client satisfaction and retention.
• Maintain accurate CRM records, pipeline visibility, and update account documentation, stay updated on market trends and competitor activity that may impact key accounts.
• Demonstrate cross-functional collaboration, flexibility, and cultural fit in a dynamic, team-oriented environment.
• Collaborate closely with cross-functional teams (IT, sales, marketing, product, operations, finance) to ensure seamless delivery and execution.