Key Accounts Manager

Wise Travel India; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Wise Travel India is seeking a results-driven Key Account Manager to nurture major client relationships and drive growth across B2B accounts. You will coordinate with internal teams to ensure seamless service delivery, conduct regular business reviews, and maintain performance reports.

The role emphasizes cross-selling, revenue growth, and proactive escalation management. The ideal candidate brings 3–8 years in key/account management or enterprise sales, strong negotiation skills, and

Qualifications

• 3-8 years of experience in Key Account Management, Client Relationship Management, or Enterprise Sales.
• Proven experience managing key/enterprise accounts in a B2B environment.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to build and maintain long-term client relationships.
• Experience in revenue growth, account retention, and client servicing.
• Proficient in CRM tools, MS Excel, and account reporting.
• Strong analytical, problem-solving, and escalation management skills.
• Self-motivated, target-oriented, and capable of working in a fast-paced environment.

Responsibilities

• Manage and nurture key client accounts.
• Build long-term client relationships and ensure high customer satisfaction.
• Drive account growth through cross-selling and upselling opportunities.
• Handle client escalations and ensure timely resolution.
• Coordinate with internal teams to ensure seamless service delivery.
• Conduct regular business reviews and maintain account performance reports.
• Monitor revenue, forecasting, billing, and collections for assigned accounts.
• Identify opportunities for process improvement and account expansion.

Job description

Role & responsibilities

• Manage and nurture key client accounts.
• Build long-term client relationships and ensure high customer satisfaction.
• Drive account growth through cross-selling and upselling opportunities.
• Handle client escalations and ensure timely resolution.
• Coordinate with internal teams to ensure seamless service delivery.
• Conduct regular business reviews and maintain account performance reports.
• Monitor revenue, forecasting, billing, and collections for assigned accounts.
• Identify opportunities for process improvement and account expansion.

Preferred candidate profile

• 3-8 years of experience in Key Account Management, Client Relationship Management, or Enterprise Sales.
• Proven experience managing key/enterprise accounts in a B2B environment.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to build and maintain long-term client relationships.
• Experience in revenue growth, account retention, and client servicing.
• Proficient in CRM tools, MS Excel, and account reporting.
• Strong analytical, problem-solving, and escalation management skills.
• Self-motivated, target-oriented, and capable of working in a fast-paced environment.
• Candidates from Travel, Logistics, Mobility, SaaS, IT Services, FinTech, or other B2B service industries will be preferred.