Key Accounts Manager

AUK Commerce Tech; Gurugram District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

AUK Commerce Tech is seeking an experienced Enterprise Account Manager to own and grow a portfolio of strategic enterprise accounts from its Gurugram office. You will build deep CXO relationships across Business, Marketing, Product, and Procurement, driving revenue through upselling, renewals, and expansion initiatives.

Leverage your background in SaaS or related tech to identify whitespace opportunities, craft strategic account plans, and lead QBRs.

Qualifications

• 7–12 years in Enterprise Account Management or related roles.

Responsibilities

• Own and grow a portfolio of strategic enterprise accounts.
• Develop deep relationships with CXOs and key decision-makers across Business, Marketing, Product, and Procurement.
• Drive revenue growth through proactive upselling, cross-selling, renewals, and expansion initiatives.
• Identify whitespace opportunities within existing customers and build expansion strategies to maximize account value.
• Create and execute strategic account plans aligned with customer business goals.
• Lead Quarterly Business Reviews (QBRs) and executive business discussions to uncover new growth opportunities.
• Partner with Sales, Product, Customer Success, Marketing, and Operations to deliver exceptional customer outcomes.
• Act as a trusted advisor by understanding customer challenges and recommending the right solutions.
• Own customer retention, commercial success, adoption, and overall account health.
• Manage escalations with urgency while maintaining high customer satisfaction.
• Maintain accurate forecasts, account plans, and expansion pipelines

Skills

Enterprise Account Management

Key Account Management

Strategic Partnerships

Customer Success

Job description

Role & responsibilities

• Own and grow a portfolio of strategic enterprise accounts.
• Develop deep relationships with CXOs and key decision-makers across Business, Marketing, Product, and Procurement.
• Drive revenue growth through proactive upselling, cross-selling, renewals, and account expansion initiatives.
• Identify whitespace opportunities within existing customers and build expansion strategies to maximize account value.
• Create and execute strategic account plans aligned with customer business goals.
• Lead Quarterly Business Reviews (QBRs) and executive business discussions to uncover new growth opportunities.
• Partner closely with Sales, Product, Customer Success, Marketing, and Operations to deliver exceptional customer outcomes.
• Act as a trusted advisor by understanding customer challenges and recommending the right solutions.
• Own customer retention, commercial success, adoption, and overall account health.
• Manage escalations with urgency while maintaining high customer satisfaction.
• Maintain accurate forecasts, account plans, and expansion pipelines

Preferred candidate profile

• Have 712 years of Enterprise Account Management, Key Account Management, Strategic Partnerships, or Customer Success experience.
• Come from SaaS, CPaaS, MarTech, AdTech, Ecommerce Enablement, RetailTech, or Digital Commerce organizations.
• Have a proven track record of driving upsell, cross-sell, renewals, and account expansion within enterprise customers.
• Consistently exceed revenue growth and retention targets.
• Excel at consultative selling and uncovering new business opportunities within existing accounts.
• Build strong relationships with CXO-level stakeholders.
• Thrive in fast-paced, high-growth startup environments.