Key Account Manager

Johnson & Johnson Innovation; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Johnson & Johnson in Bengaluru, India, seeks a dynamic Key Account Manager to drive MedTech sales across the region. You will manage key accounts, build lasting relationships with doctors, distributors and peers, and coordinate with internal teams to exceed territory targets.

The role requires strong account management, channel leadership, CRM proficiency, and superb communication to deliver customer-centric solutions while ensuring regulatory and compliance standards are met.

Qualifications

• Experience in medico/medical devices sales preferred.
• Strong relationship-building with doctors, KOLs, distributors.
• Ability to map territory and achieve sales targets.
• Excellent communication and negotiation skills.

Responsibilities

• Achieve annual sales targets in allocated territory.
• Build relationships with doctors, KOLs, distributors.
• Monitor competitors and market share.
• Coordinate with Area Manager to strengthen key relationships.
• Maintain accurate field reports and customer records.

Skills

Account Management

Channel Management

CRM

Communication

Customer Relationship

Sales Strategy

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

MedTech Sales

Job Sub Function

Channel Sales – MedTech (Commission)

Job Category

Business Enablement/Support

All Job Posting Locations

Bangalore, Karnataka, India

Job Description

Role - Key Account Manager - Trivandrum

Responsible for territory sales targets, building relationship with internal & external customers (Doctors/ KOL’s / Distributors / peers/superiors), developing new customers, monitoring competitor activities, keeping track of the daily working, keeping track of customer usage pattern and maintaining records.

Handling customer complaints and working towards absolute customer delight.

He/she will also track IOL/OVD/Phaco market-share in the assigned territory/state and keep track of competition actions – to proactively ensure market leadership in the state/ territory assigned.

He/she will be closely supporting Area Manager to develop and strengthen relationship with some of the Key Opinion Leaders of his assigned state/territory.

Adheres to environmental policy, procedures, and supports department environmental objectives.

Main areas of responsibility

Achieving Sales Target:

Ensuring achievement of Annual Sales Targets through right product mix on quarterly basis. Ensuring 100 % Sales achievement on monthly & quarterly basis.

Sustainable Market Expansion -

IOL / RIOL/OVD: Upgrading existing JJSV users of IOL to Premium IOLs. Should attend OTs regularly to understand customer needs, ensuring customer’s delight.

Sustainable Market Expansion – Equipment’s:

Demos to be done on regular basis in consultation with RM and PS.

Effective bundling deals – to be honored as per MOU. Ensuring AR control of Equipment deal. preferably no outstanding in the market.

Development: Developing Sound Product Knowledge; Sharing territory development plans; conducting scientific programs regularly - CME/round table meetings

Reporting & Coordination: Maintaining field reporting discipline and timely submission of reports:

Data Recording & Analysis: Keep update on competitor, JJSV secondary / tertiary sales in the market. Keeping record of JJSV installation base.

Preferred Skills

• Account Management
• Business Savvy
• Channel Management
• Channel Partner Enablement
• Collaboration
• Communication
• Customer Centricity
• Customer Relationship Management (CRM)
• Design Mindset
• Medical Technology
• Problem Solving
• Product Knowledge
• Product Marketing Sales
• Sales Channels
• Sales Support
• Sustainable Procurement
• Vendor Selection
• Versatility