KAM - E Commerce (Marketplace)

VRP Telematics; Okhla Phase - I; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

VRP Telematics is seeking a results-driven Key Account Manager to own end-to-end marketplace sales, operations, and brand presence across platforms like Amazon, Flipkart, Myntra, eBay, and Etsy.

You will manage account relationships, drive revenue, coordinate logistics, and ensure premium brand experiences across online touchpoints while optimizing catalogs and promotions.

Qualifications

• Candidates should have a degree in any discipline with strong Excel skills.
• Experience in end-to-end key account management for marketplaces is preferred.
• Strong analytical, negotiation, and stakeholder-management abilities.

Responsibilities

• Own end-to-end relationships with key marketplace accounts and drive revenue.
• Manage daily marketplace operations including orders, returns, and compliance.
• Lead brand presence, listings, and promotional campaigns across platforms.
• Optimize catalog, SEO, and content across channels for consistent brand experience.
• Track performance and report insights to leadership.

Skills

MS Excel

Marketplace platforms

Negotiation

Stakeholder management

Analytical skills

Education

Graduate / Postgraduate

Tools

Amazon Seller Central

Flipkart Seller Panel

Myntra Seller Center

eBay

Etsy

Job description

Job Overview

We are looking for a results-driven Key Account Manager to own our marketplace business end-to-end sales, operations, and brand presence. This role blends the commercial ownership of a key account manager with the operational rigour of a marketplace operations specialist and the strategic outlook of a brand manager. You will be the single point of accountability for driving revenue, managing key marketplace accounts (Amazon, Flipkart, Myntra, eBay, Etsy and others), and building a consistent, premium brand experience across every online touchpoint.

Key Responsibilities

• Key Account Management: Own end-to-end relationships with key marketplace accounts, acting as the primary point of contact for category managers and platform stakeholders to unlock growth opportunities and negotiate trade terms.
• Sales & Revenue Growth: Drive monthly and quarterly sales targets across all marketplace channels; build account-wise growth plans and track performance against revenue, margin, and market-share goals.
• Marketplace Operations: Manage day-to-day marketplace operations including order processing, panel management, returns, claims, and platform-specific compliance requirements.
• Brand Management: Own brand positioning and visual consistency across marketplaces — storefronts, A+ content, brand pages, and campaign creatives — ensuring the brand story stays consistent across every channel.
• Catalogue & Listing Management: Ensure accurate, SEO-optimised product listings, manage A+ content, A/B testing, bulk uploads, and catalogue hygiene across all platforms.
• Performance Marketing & Promotions: Plan and execute deals, coupons, sponsored ads, and platform marketing campaigns to improve visibility, conversion, and share of voice.
• Inventory & Logistics: Coordinate FBA/FC shipments, inventory replenishment, logistics partners, and stock planning to avoid stock-outs and ensure on-time fulfilment.
• Data Analysis & Reporting: Track sales data, customer behaviour, and campaign performance to generate actionable insights; present regular reports and recommendations to leadership.
• P&L Ownership: Own the P&L for assigned accounts — monitor margins, promotional spends, and profitability, and course-correct where required.
• Compliance & Risk Management: Monitor account health and performance metrics to safeguard against suspensions, policy violations, or listing restrictions, and ensure documentation and regulatory compliance.

Skills Required

• Strong command over MS Excel; working knowledge of marketplace seller panels (Amazon Seller Central, Flipkart, etc.).
• Sound understanding of e-commerce sales cycles, account management, and brand-building on digital platforms.
• Strong analytical, negotiation, and stakeholder-management skills.

Additional Requirements

• Graduate / Postgraduate in any discipline.
• Advanced Excel skills required.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.