Require a Key Accounts Manager - Marketplace in Mumbai

TestHiring; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading e-commerce company is seeking an experienced account manager in Mumbai to develop strategic plans for key marketplace partners. The role involves building strong relationships, analyzing KPIs, and leading promotional initiatives to boost sales. Applicants should possess a bachelor's degree and 2-5 years of experience in key account management, particularly in the FMCG or cosmetics industry. The company offers a dynamic environment focused on results and growth.

Qualifications

• 2-5 years of experience in key account management.
• Proven success in driving revenue growth and managing marketplace operations.
• Familiarity with CRM systems and marketplace analytics.

Responsibilities

• Develop and execute strategic account plans.
• Monitor and analyze marketplace KPIs.
• Manage product content and pricing strategies.
• Lead marketplace-specific initiatives to drive revenue.
• Provide performance reports to senior leadership.

Skills

Account management

Data analysis

Communication skills

Negotiation skills

Education

Bachelor’s degree in Business, Marketing, Commerce, or related field

Tools

Excel

Google Sheets

Job description

Responsibilities

• Develop and execute strategic account plans for key marketplace partners (e.g., Amazon, Flipkart, Nykaa, Ajio) to maximize brand visibility and sales performance.
• Build and maintain strong, long‑term relationships with marketplace account managers, category leads, and procurement teams.
• Monitor and analyze marketplace KPIs including conversion rates, AOV, stock availability, and customer reviews; implement corrective actions to improve performance.
• Collaborate with marketing and product teams to align promotional campaigns, seasonal launches, and product listings with marketplace requirements and timelines.
• Manage and optimize product content, pricing strategies, and inventory planning across marketplaces to ensure consistency and competitiveness.
• Lead marketplace‑specific initiatives such as Prime Day, Big Billion Day, and other high‑impact sales events to drive revenue growth.
• Serve as the central point of contact for resolving operational issues, including fulfillment delays, listing discrepancies, and compliance concerns.
• Provide regular performance reports and actionable insights to senior leadership, including sales forecasts, competitive benchmarking, and market trends.
• Stay ahead of evolving marketplace algorithms, policies, and feature rollouts to maintain a competitive edge.

Requirements

• Bachelor’s degree in Business, Marketing, Commerce, or a related field.
• 2–5 years of proven experience in key account management, preferably within the FMCG, beauty, or cosmetics industry.
• Strong experience managing relationships with major e-commerce marketplaces (Amazon, Flipkart, Nykaa, etc.).
• Demonstrated success in driving revenue growth, improving conversion rates, and managing multi‑channel marketplace operations.
• Proficiency in data analysis tools (Excel, Google Sheets) and familiarity with CRM systems and marketplace analytics dashboards.
• Excellent communication, negotiation, and presentation skills with the ability to influence stakeholders at all levels.
• Self‑motivated, detail‑oriented, and capable of thriving in a fast‑paced, results‑driven environment.
• Proven ability to manage multiple priorities, meet tight deadlines, and adapt to changing business needs.