Junior Customer Support Executive

Mantle Solutions; Ernakulam; On-site; INR 180,000 - 300,000; Full time

Job summary

Mantle Solutions is seeking a Junior Customer Support Executive to join our team in India. The role emphasizes understanding customer concerns and delivering timely, accurate resolutions across calls, email, and chat channels.

The ideal candidate will possess strong verbal and written communication skills, basic computer knowledge, and a team-oriented mindset to provide professional, courteous support and build lasting customer relationships.

Qualifications

• 0-1 year of experience in Customer Support, Customer Service, or a related role.
• Excellent verbal and written communication skills.
• Good customer query handling and problem-solving skills.
• Ability to communicate politely and professionally with customers.
• Basic computer knowledge and ability to learn new tools and systems.
• Ability to work effectively as part of a team.

Responsibilities

• Handle customer queries and provide timely and accurate resolutions.
• Respond to customer requests through calls, emails, chats, or other communication channels.
• Understand customer concerns and provide appropriate support and guidance.
• Escalate complex issues to the relevant team when required.
• Maintain accurate records of customer interactions and queries.
• Follow up with customers to ensure their concerns are resolved.
• Maintain a professional and positive relationship with customers.

Skills

Customer support

Communication skills

Problem solving

Team player

Polite and professional

Basic computer skills

Job description

We are looking for a motivated and customer-focused Junior Customer Support Executive to join our team. The ideal candidate should have good communication skills and the ability to understand and resolve customer queries effectively.

Key Responsibilities

• Handle customer queries and provide timely and accurate resolutions.
• Respond to customer requests through calls, emails, chats, or other communication channels.
• Understand customer concerns and provide appropriate support and guidance.
• Escalate complex issues to the relevant team when required.
• Maintain accurate records of customer interactions and queries.
• Follow up with customers to ensure their concerns are resolved.
• Maintain a professional and positive relationship with customers.

Required Skills

• 0-1 year of experience in Customer Support, Customer Service, or a related role.
• Excellent verbal and written communication skills.
• Good customer query handling and problem-solving skills.
• Ability to communicate politely and professionally with customers.
• Basic computer knowledge and ability to learn new tools and systems.
• Ability to work effectively as part of a team.