Jr. Service Coordinator

Accurex Biomedical Pvt. Ltd.; Boisar; On-site; INR 252,000 - 308,000; Full time

Benefits offered by this job

Career growth

Dynamic environment

Hands-on experience

Team collaboration

Job summary

Accurex Biomedical Pvt. Ltd. is seeking a Jr. Service Coordinator to manage service requests, liaise with customers and engineers, and ensure timely resolutions. You will track service activity, maintain records, and coordinate with internal teams to drive smooth service execution.

The role emphasizes clear communication, meticulous record-keeping, and escalation when necessary. Join a dynamic team offering growth and exposure to hands-on service coordination in a technical environment.

Responsibilities

• Receive and coordinate customer service requests and complaints.
• Coordinate with service engineers for service visits, installations, breakdowns, and other service requirements.
• Communicate with customers regarding service schedules and updates.
• Track service calls and ensure timely follow-up and closure.
• Maintain accurate records of service requests, engineer visits, and service status.
• Coordinate with internal teams to ensure smooth execution of service activities.
• Follow up with service engineers for pending service calls and updates.
• Prepare and maintain service-related MIS and reports as per company SOPs.
• Escalate unresolved customer issues to the concerned senior/team member.
• Maintain professional and effective communication with customers and internal teams.

Job description

Job Overview

We are actively looking for a dynamic and organized Jr. Service Coordinator to join our team. The Jr. Service Coordinator will be responsible for coordinating service requests, communicating with customers and service engineers, tracking service activities, and ensuring timely resolution of customer requirements.

Key Responsibilities

• Receive and coordinate customer service requests and complaints.
• Coordinate with service engineers for service visits, installations, breakdowns, and other service requirements.
• Communicate with customers regarding service schedules and updates.
• Track service calls and ensure timely follow-up and closure.
• Maintain accurate records of service requests, engineer visits, and service status.
• Coordinate with internal teams to ensure smooth execution of service activities.
• Follow up with service engineers for pending service calls and updates.
• Prepare and maintain service-related MIS and reports as per company SOPs.
• Escalate unresolved customer issues to the concerned senior/team member.
• Maintain professional and effective communication with customers and internal teams.

What We Offer

• Opportunity for professional growth and career development.
• Dynamic and collaborative work environment.
• Hands-on exposure to service coordination and customer management.
• Opportunity to work closely with technical and service teams.

Salary

Up to ₹2.8 LPA(Salary will depend on experience, qualifications, and overall suitability for the role within the specified range.)