HVAC SERVICE CO-ORDINATOR

CTAS; India; On-site; INR 250,000 - 350,000; Full time

Job summary

CTAS is seeking a proactive HVAC Service Coordinator to support our service operations team. The role focuses on coordinating service calls, scheduling technicians, maintaining records, and ensuring timely customer communication.

Freshers and candidates with 1+ year of experience are welcome. You will work cross-functionally with stores, procurement, engineers and supervisors to ensure smooth service delivery and accurate reporting.

Qualifications

• Bachelor’s Degree or Diploma in Mechanical Engineering, Electrical Engineering, Business Administration, or related field.
• Fresher or 1+ year experience in service coordination, customer support, or HVAC operations.

Responsibilities

• Schedule and assign service calls to technicians based on priority and location.
• Coordinate preventive maintenance, breakdown calls, and AMC visits.
• Monitor technician attendance, site visits, and job completion status.
• Ensure timely closure of service requests and customer complaints.
• Follow up with customers regarding service schedules and feedback.
• Maintain service records, job cards, and customer databases.
• Prepare and submit service reports, quotations, and AMC renewal reminders.
• Track pending service calls and escalate critical issues to management.
• Coordinate with stores and procurement for spare parts availability.

Skills

Communication

Organizational skills

MS Office

HVAC knowledge

Stakeholder coordination

Customer focus

Problem solving

ERP/CRM familiarity

Education

Bachelor’s Degree in Mechanical Engineering

Diploma in Mechanical/Electrical Engineering or Business Administration

Tools

MS Office

ERP/CRM systems

Job description

We are seeking a proactive and organized HVAC Service Coordinator to support our service operations team. The role involves coordinating service calls, scheduling technicians, maintaining service records, ensuring timely customer communication, and supporting the smooth execution of preventive and breakdown maintenance activities. Candidates with 0–2 years of experience are encouraged to apply.

Job Description

Service Coordination

• Schedule and assign service calls to technicians based on priority and location.
• Coordinate preventive maintenance, breakdown calls, and annual maintenance contract (AMC) visits.
• Monitor technician attendance, site visits, and job completion status.
• Ensure timely closure of service requests and customer complaints.
• Follow up with customers regarding service schedules and feedback.

Documentation & Reporting

• Maintain service records, job cards, and customer databases.
• Prepare and submit service reports, quotations, and AMC renewal reminders.
• Track pending service calls and escalated critical issues to management.
• Update ERP/CRM systems with service-related information.
• Generate daily, weekly, and monthly service reports.

Customer Support

• Act as the primary point of contact for service-related customer inquiries.
• Coordinate with customers for site access, work permits, and service scheduling.
• Ensure prompt communication regarding service status and completion.

Internal Coordination

• Coordinate with stores and procurement teams for spare parts availability.
• Liaise with service engineers and supervisors to ensure efficient service delivery.
• Support billing and invoice processing after service completion.

Requirements

Educational Qualification

• Bachelor’s Degree or Diploma in Mechanical Engineering, Electrical Engineering, Business Administration, or related field.
• Freshers and candidates with 1+ years of experience in service coordination, customer support, or HVAC operations can apply.

Skills Required

• Good communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Excel, Word, Outlook).
• Basic knowledge of HVAC systems and service processes (preferred).
• Ability to coordinate with multiple stakeholders simultaneously.
• Customer-focused approach and problem-solving mindset.
• Knowledge of ERP/CRM software is an added advantage.

Experience

• Fresher (0–1 Year)
• Entry-level role with training provided.
• Focus on service scheduling, documentation, and customer communication.
• Experienced (1+ Year)
• Ability to independently coordinate service operations.
• Experience in customer handling, AMC management, and service reporting preferred.