Jira Admin

Birlasoft; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Birlasoft is seeking a Jira Administrator in Bengaluru to manage enterprise-scale Jira and Confluence environments. You will work with global teams to implement agile ITSM workflows and drive efficient delivery of services.

The role requires 7+ years with Atlassian tools, strong Jira/Confluence expertise, and proven collaboration across distributed teams in a fast-paced tech environment.

Qualifications

• 7+ years of hands-on experience with Atlassian tools.
• Experience supporting enterprise-scale Jira and Confluence environments.
• Strong understanding of Agile, ITSM, and delivery processes.
• Experience working with global, distributed teams.

Responsibilities

• Manage Atlassian tools and Jira/Confluence environments at enterprise scale.
• Collaborate with global distributed teams to deliver Jira/Confluence solutions.
• Apply Agile, ITSM, and delivery processes in projects.
• Support ITSM/service desk processes and workflow design.

Skills

Project management

Stakeholder management

Problem solving

ITSM processes

Agile delivery

Workflow design

Education

Bachelor's or Master's in CS/IS

Tools

Jira

Confluence

Atlassian tools

Job description

About Birlasoft

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 11,000+ professional team committed to upholding the Group's 170-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

Area(s) of responsibility

About Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 11,000+ professional team committed to upholding the Group's 170-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

Job Title –Jira Admin

Location: Any BSL

Educational Background – Bachelor's or master's degree in computer science, Information Systems, or equivalent experience.

Key Responsibilities

Background & expected experiences:

• 7+ years of hands-on experience with Atlassian tools
• Experience supporting enterprise scale Jira and Confluence environments
• Strong understanding of Agile, ITSM, and delivery processes
• Experience working with global, distributed teams

Additional Skills

• Project Management
• Stakeholder Management
• Problem Solving
• Functional skills ITSM / service desk processes (incident, request, change, problem) Agile delivery practices (Scrum / Kanban) support
• Process mapping & workflow design (business → tooling translation)