Jira Administrator

AGS; Chennai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

AGS, an established global technology business, seeks an experienced Jira Administrator to own its Jira Cloud environment and support engineering, product and project teams.

You will optimize workflows, boards, dashboards and automation after a migration, maintain security and governance, and provide training and documentation to help teams maximise Jira use.

This role offers a fast-paced environment across multiple regions and requires strong collaboration skills and proactive problem solving.

Qualifications

• At least 4 years' hands-on Jira Administrator experience.
• Strong Jira Cloud administration, configuration, and automation skills.
• Experience supporting Agile and DevOps with Scrum and Kanban.
• Experience post-migration Jira support and enhancements.
• Familiarity with Confluence, Bitbucket integrations.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Take ownership of day-to-day Jira administration, maintenance and support.
• Configure Jira Cloud to meet business needs, including workflows, fields, permissions.
• Configure automation rules, boards, dashboards, and project templates.
• Collaborate with Engineering, Product and PM teams to implement Jira solutions.
• Manage post-migration improvements and troubleshooting.
• Support Jira-Confluence-Bitbucket integrations.
• Oversee user management, access roles and governance.
• Review data and configurations, perform housekeeping and optimisation.
• Ensure security and compliance requirements are met.
• Provide guidance and training documentation for teams.

Skills

Jira Cloud Admin

Automation in Jira

Agile DevOps

Confluence integration

Stakeholder management

Post-migration support

Tools

Confluence

Bitbucket

Job description

An established and rapidly growing global technology business is looking for an experienced Jira Administrator to take ownership of its Jira Cloud environment.

The organisation operates within the Unified Endpoint Management (UEM) and cybersecurity space, supporting customers across more than 100 countries. Its technology portfolio spans multiple operating systems and devices, with continued expansion into areas including Extended Detection and Response (XDR), Identity and Access Management (IdP), and Digital Employee Experience (DEX).

With a strong focus on product development and continuous innovation, the business releases more than 100 new features each year.

This is an excellent opportunity for an experienced Jira Administrator to play a key role in improving internal systems, supporting technical teams and ensuring the Jira environment continues to evolve alongside the business.

The Role

You will take responsibility for the administration, configuration and ongoing development of the company's Jira Cloud platform. Working closely with Engineering, Product and Project Management teams, you'll ensure the platform effectively supports business processes, project delivery and operational requirements.

A key part of the position will involve ongoing optimisation following a recent migration, identifying opportunities to improve existing configurations, resolve issues and enhance the overall user experience.

Key Responsibilities

• Take ownership of the day-to-day administration, maintenance and support of the Jira environment.
• Configure and customise Jira Cloud to meet business and operational requirements, including:
• Workflows and workflow schemes.
• Custom fields, permission schemes and issue types.
• Automation rules and notification schemes.
• Boards, dashboards, filters and project templates.
• Work alongside Engineering, Product and Project Management stakeholders to understand their requirements and implement appropriate Jira solutions.
• Manage post-migration improvements, configuration changes and technical troubleshooting.
• Support integrations between Jira, Confluence and relevant third-party marketplace applications.
• Oversee user management, access permissions, roles and platform governance, ensuring best practices are maintained.
• Review Jira data, reporting and existing configurations, carrying out regular housekeeping and optimisation activities.
• Ensure the platform operates in line with relevant security requirements, compliance controls and internal processes.
• Provide guidance, training and supporting documentation to help internal teams get the most from Jira.

Skills & Experience Required

• At least 4 years' hands‑on experience working as a Jira Administrator.
• Strong practical knowledge of Jira Cloud, including administration, configuration, customisation and automation.
• Previous experience supporting Agile and DevOps environments, with a good understanding of Scrum and Kanban methodologies.
• Experience providing post‑migration Jira support, including troubleshooting and platform enhancements.
• Familiarity with integrations involving Confluence, Bitbucket and similar development or collaboration tools.
• Strong analytical and problem‑solving abilities, with the confidence to identify and implement improvements.
• Excellent communication and stakeholder management skills, with the ability to work effectively across different technical and business teams.
• Able to work independently, manage competing priorities and deliver solutions within a fast‑paced working environment.