Jira Administrator (Only Immediate Joiners)

ClearTrail Technologies; Indore District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ClearTrail Technologies is seeking a Jira Administrator to configure, maintain, and optimize Jira for Agile software development. You will manage projects, workflows, screens, and schemes, automate processes, control access, and integrate with CI/CD tools.

You will train users, build dashboards, monitor performance, and drive governance standards across Jira environments to ensure secure, scalable operations.

Qualifications

• Experience configuring Jira projects, workflows, screens, issue types, fields, schemes.
• Ability to customize workflows and transitions to fit agile teams.
• Expertise in managing user access, permissions and roles.
• Design and maintain Jira automation rules to streamline processes.
• Focus on security, data integrity and license governance.
• Create, maintain and share Jira dashboards and reports.
• Provide training and ongoing support to Jira users.
• Establish Jira governance standards like templates and naming conventions.
• Collaborate with developers, product owners and stakeholders to optimize Jira usage.

Responsibilities

• Configure and customize Jira projects, workflows, screens and fields to fit each team.
• Set up and maintain automation rules for notifications and transitions.
• Manage user access, roles, and permission schemes across projects.
• Integrate Jira with VCS, CI/CD tools and other plugins; assess and deploy apps.
• Monitor performance, plan upgrades, perform health checks and optimizations.
• Create Jira dashboards and reports to track KPIs for stakeholders.
• Provide regular user support and training on Jira best practices.
• Drive process improvements and governance across Jira environments.
• Ensure data security, backups, and license utilization compliance.

Skills

Jira configuration

Workflow customization

User access management

Automation rules

Security & compliance

Reporting & dashboards

Training & support

Governance & templates

Collaboration with teams

Tools

Atlassian Marketplace apps

Jira Cloud/Data Center

Job description

Role - Jira Administrator

Years of Experience Required - 5 to 8 Years

Location - Indore, MP

Requisition Description

We are looking for a Jira administrator for configuring, maintaining, and optimizing the Jira platform to support the software development and project management processes. Primary focus is on ensuring the smooth functioning of Jira as the central tool for issue tracking, project management, and collaboration within the agile environment. Jira Administrator will be responsible for the setup, configuration and ongoing administration of the Jira platform to support our agile development teams. This role will involve working closely with software development teams, product owners, and other stakeholders to ensure Jira is effectively utilized to streamline workflows, enhance productivity, and provide real-time insights into project progress.

Roles and Responsibilities

1. 1.Jira Configuration and Customization: Create and manage Jira projects, workflows, screens, issue types, custom fields, and schemes to align with the agile development process. Customize Jira workflows to meet the specific needs of different development teams and projects. Implement and maintain issue linking, permission schemes, and notification schemes.

   Configure and maintain Jira Automation rules to automate workflows, notifications, issue transitions, approvals, and other repetitive processes to improve operational efficiency.

2. 2.User Management: Manage user access and permissions in Jira to ensure appropriate levels of access are granted to different team members and stakeholders.

   Onboard new team members and provide Jira training and support as needed.

3. 3.Integration and Plugin Management: Integrate Jira with other tools used in the software development process, such as version control systems and continuous integration/continuous deployment (CI/CD) pipelines.Evaluate, install, configure, upgrade, and maintain Atlassian Marketplace apps/plugins based on business requirements while ensuring compatibility and performance.Regularly review installed plugins/licenses and recommend optimization, upgrades, or decommissioning of unused applications.
4. 4.Maintenance and Performance: Regularly monitor the health and performance of the Jira system, troubleshoot issues, and optimize its performance.Plan and execute upgrades and patches for Jira, ensuring minimal disruption to ongoing projects.Perform periodic health checks, clean ups, and configuration reviews to ensure optimal system performance and scalability.
5. 5.Reporting and Metrics: Create and maintain Jira dashboards and reports to provide project metrics and performance insights to stakeholders.

   Work with teams to define and implement relevant Key Performance Indicators (KPIs) for projects.

6. 6.Support and Training: Provide ongoing support to Jira users, addressing their questions, issues, and feedback.Conduct training sessions for teams to ensure they effectively use Jira in their daily activities.
7. 7.Process Improvement: Collaborate with development teams and stakeholders to identify process improvement opportunities and implement scalable Jira solutions aligned with organizational governance standards and best practices.Establish and maintain Jira governance standards including project templates, workflow standards, naming conventions, field usage, permission models, and configuration consistency across projects.
8. 8.Security and Compliance: Ensure Jira data is secure and compliant with company policies and industry regulations.

   Implement backup and disaster recovery strategies for Jira data.Monitor and optimize Jira license utilization, perform periodic user access reviews, and ensure compliance with organizational licensing policies.

9. 9. Documentation: Maintain comprehensive documentation for Jira configurations, workflows, automations, integrations, administrative procedures, and best practices.Create user guides, knowledge base articles, and standard operating procedures to support end users and administrators.