Jira ALM Developer

Mployee.me; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Mployee.me in Bengaluru, India seeks a Jira Developer / Atlassian Platform Specialist to design, customize, and support Jira-based solutions for Agile, ITSM, and SDLC delivery. You will focus on advanced Jira configuration, automation, and integrations to enable efficient projects and DevOps workflows.

The role requires 6–8 years of hands-on Jira experience, strong administration skills, and ability to work with cross-functional teams.

Qualifications

• 6–8 years hands-on Jira experience with Software and/or Service Management.
• Expertise in Jira administration and customization.
• Solid understanding of Agile and DevOps practices.
• Experience with Jira REST APIs and integrations.
• Hands-on Groovy scripting (ScriptRunner) or similar automation tools.
• Good knowledge of SQL and data structures.
• Experience integrating Jira with CI/CD pipelines and version control.

Responsibilities

• Design, configure, and customize Jira Software, Jira Service Management, and Jira Workflows to meet delivery needs.
• Develop and maintain custom Jira workflows, screens, schemes, fields, and permissions.
• Implement Jira automation rules, post-functions, validators, and conditions.
• Develop and maintain custom Jira plugins/apps using Java, REST APIs, and Atlassian SDK.
• Integrate Jira with CI/CD tools (e.g., GitLab, Jenkins, Azure DevOps), Confluence, Bitbucket, and other systems.
• Support Agile frameworks (Scrum, Kanban, SAFe) and ITSM in Jira.
• Design and maintain dashboards, reports, and KPIs for projects and programs.
• Manage Jira upgrades, performance tuning, user access, and security configurations.
• Provide L3 support for Jira incidents, issues, and enhancements.
• Collaborate with PMO, DevOps, engineering, and business teams to gather requirements.
• Ensure Jira configurations align with governance, compliance, and audit requirements.
• Document configurations, solutions, and operating procedures.
• Support Jira data migration, cleanup, and archiving activities.
• Mentor junior administrators or developers when required.

Skills

Jira Administration

Jira Customization

Agile & DevOps

REST API Integration

Groovy ScriptRunner

SQL Knowledge

CI/CD Integration

Jira Workflows

Jira Upgrades

Stakeholder Communication

Documentation & Governance

Tools

Atlassian SDK

Groovy

GitLab

Jenkins

Azure DevOps

Confluence

Bitbucket

Job description

Jira Developer / Atlassian Platform Specialist

Role Purpose

The Jira Developer is responsible for designing, developing, customizing, and supporting Jira-based solutions to enable efficient projects, program, and DevOps delivery. The role focuses on advanced Jira configuration, automation, integrations, and extensions to support Agile, ITSM, and SDLC processes across the organization.

Key Responsibilities

• Design, configure, and customize Jira Software, Jira Service Management, and Jira Workflows to meet business and delivery needs.
• Develop and maintain custom Jira workflows, screens, schemes, fields, and permissions.
• Implement Jira automation rules, post-functions, validators, and conditions to streamline processes.
• Develop and maintain custom Jira plugins/apps (if required) using Java, REST APIs, and Atlassian SDK.
• Integrate Jira with CI/CD tools (e.g., GitLab, Jenkins, Azure DevOps), Confluence, Bitbucket, and other enterprise systems.
• Support Agile frameworks (Scrum, Kanban, SAFe) and ITSM processes within Jira.
• Design and maintain custom dashboards, reports, and KPIs for projects, programs, and management.
• Manage Jira upgrades, performance tuning, user access, and security configurations.
• Provide L3 support for Jira-related incidents, issues, and enhancements.
• Collaborate with PMO, DevOps, engineering, and business teams to gather and translate requirements.
• Ensure Jira configurations align with governance, compliance, and audit requirements.
• Document configurations, solutions, and operating procedures.
• Support Jira data migration, cleanup, and archiving activities.
• Mentor junior administrators or developers when required.

Required Qualifications & Experience

• 6–8 years of hands-on experience working with Jira (Software and/or Service Management).
• Strong expertise in Jira administration and customization.
• Solid understanding of Agile and DevOps practices.
• Experience with Jira REST APIs and integrations.
• Hands-on experience with Groovy (ScriptRunner) or similar automation/customization tools.
• Good knowledge of SQL and data structures.
• Experience integrating Jira with CI/CD pipelines and version control systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work independently and interact effectively with technical and non-technical stakeholders.

Nice to Have / Preferred Qualifications

• Experience developing custom Jira plugins/apps using Java and Atlassian SDK.
• Experience with Confluence customization and integration.
• Exposure to ITSM processes (Incident, Problem, Change, Request).
• Experience in large enterprise or telecom environments.
• Atlassian certifications (ACP-xxx) are a plus.
• Experience with SAFe or enterprise Agile at scale.

Key Skills & Competencies

• Jira Configuration & Automation
• Workflow & Process Design
• REST API Integration
• Agile / DevOps Enablement
• Reporting & Dashboards
• Stakeholder Communication
• Documentation & Governance