Jira Administrator

GSR Business Services; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

GSR Business Services is seeking a Jira Specialist in Bengaluru to own end-to-end Jira administration across Data Center and Cloud. You will manage projects, workflows, and assets, design service management processes, and ensure seamless integration with Confluence and Insight.

The role requires 5 years of Jira admin experience, DC-to-Cloud migration exposure, ITIL knowledge, and scripting/API skills to optimize enterprise IT service delivery.

Qualifications

• 5 years of Jira administration experience and hands-on DC-to-Cloud migration experience.
• Expertise across Jira Software, Jira Service Management, Confluence, and Assets (Insight).
• Strong ITIL understanding and service-management workflow skills.
• Proficient in REST APIs, scripting (Python/Groovy/ScriptRunner), and system integrations.

Responsibilities

• Administer and configure Jira Data Center and Cloud environments, including migrations.
• Manage Jira issues, workflows, screens, permissions, and automation rules.
• Set up Jira Service Management: service desks, SLAs, request types, and portals.
• Design and maintain Assets (Insight) schemas and Confluence spaces.
• Provide application support for Jira, Confluence, and JSM across IT and business teams.
• Gather and analyze business requirements to optimize Jira/Confluence configurations.
• Evaluate and configure Jira/Confluence plug-ins and integrations.
• Automate tasks using REST APIs, webhooks, and ScriptRunner.
• Create Jira projects, filters, dashboards, and reports.
• Document workflows and configurations for runbooks and training.
• Stay updated with the latest Jira features and best practices.

Skills

Jira Admin

DC to Cloud migration

Jira Software

Jira Service Management

Confluence

Assets/Insight

ITIL

REST APIs

Scripting

Agile (SAFe)

Stakeholder communication

Tools

Jira Data Center

Jira Cloud

Jira Service Management

Confluence

Assets (Insight)

ScriptRunner

Job description

Looking for only male candidates

Job Description

We currently have one open position for a Jira Specialistin our team Requiring 5 years of experience.

Please find more details about the positions below.

Job Title: Jira Specialist

Location: Bangalore

Experience : 5 years experience

Role Overview:

As a Jira Administrator, you will be responsible for the end-to-end management, configuration, and optimization of the Atlassian tool suite, including Jira Data Center, Jira Cloud, Jira Service Management (JSM), Confluence, and Assets (Insight). You will play a critical role in supporting enterprise-wide collaboration, IT service delivery, and asset management.

To join our growing team, please review the list of responsibilities and qualifications.

Key Responsibilities

• Administer and configure Jira Data Center & Cloud, including DC-to-Cloud migration (Jira & Jira service Desk).
• Manage Jira Issue types, workflows, screens, permissions, custom fields, automation rules, notifications ,and screen schemes.
• Set up and support Jira Service Management (JSM): service desks, SLAs, request types, and portals.
• Design and maintain Assets (Insight) schemas.
• Support Confluence spaces, templates, permissions, and plug-in management.
• Provide application support for Jira, Confluence, and JSM across IT and business teams.
• Gather and analyze business requirements to optimize Jira/Confluence configurations.
• Evaluate, test, and configure Jira/Confluence plug-ins.
• Automate tasks using REST APIs, webhooks, and ScriptRunner.
• Create Jira projects, filters, dashboards, and reports.
• Document workflows, configurations, and processes to support runbooks and training.
• Stay updated with the latest Jira features and best practices.

Required Skills & Qualifications:

• Jira administration experience (DC & Cloud), including DC-to-Cloud migration (Jira & Jira service Desk)..
• Expertise in Jira Software, Jira Service Management, Confluence, and Assets (Insight).
• Strong understanding of ITIL practices and service management workflows.
• Proficient in REST APIs, scripting (e.g., Python/Groovy/ScriptRunner/), and system integrations.
• Familiar with Agile (Scrum, Kanban), and SAFe methodologies.
• Ability to translate business needs into technical solutions and workflows.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication; effective stakeholder engagement.
• Proactive, client-focused, and able to provide strategic guidance.