IT Technical Support Executive

Kinetic Watts And Volts; Ahmednagar; On-site; INR 250,000 - 420,000; Full time

Job summary

Kinetic Watts And Volts is seeking a proactive IT helpdesk specialist to provide technical assistance to customers by phone, email or chat, and to troubleshoot issues related to hardware, software and networks.

The role requires strong problem-solving, clear communication, attention to detail, and the ability to learn quickly in a fast-paced environment.

Qualifications

• Strong knowledge of computer systems, networks, and peripherals.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Effective communication and interpersonal skills.
• Strong attention to detail and ability to maintain accurate records.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to hardware, software, and network systems.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Develop and implement procedures for troubleshooting and resolving technical issues.
• Collaborate with internal teams to resolve complex technical issues.
• Maintain accurate records of customer interactions and issue resolutions.

Skills

Computer systems knowledge

Networks and peripherals

Problem-solving skills

Fast-paced work style

Communication skills

Attention to detail

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to hardware, software, and network systems.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Develop and implement procedures for troubleshooting and resolving technical issues.
• Collaborate with internal teams to resolve complex technical issues.
• Maintain accurate records of customer interactions and issue resolutions.

Job Requirements

• Strong knowledge of computer systems, networks, and peripherals.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Effective communication and interpersonal skills.
• Strong attention to detail and ability to maintain accurate records.
• Ability to adapt to new technologies and learn quickly.